Big bank loyalty costs borrowers as online lender rates hit record lows

By Tom Watson · · 3 min read
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A number of recent cuts from online lenders has highlighted the rate premiums many Australian homeowners, including big bank customers, may be paying on their home loans.

In the past week two online lenders, Tic:Toc and Well Home Loans, have both reduced their respective variable interest rates to new lows, placing them among the sharpest rates around.

Yesterday Melbourne-based lender Well Home Loans announced that it would be reducing its Well Balanced variable rate by 18bp to a new low of 1.99% (2.02% comparison rate*) for owner occupiers. 

Meanwhile, Adelaide-based lender Tic:Toc recently cut 15 basis points off of its Variable Home Loan, meaning it’s new rate sits at just 1.89% (1.90% comparison rate*) for owner occupier borrowers. 

The home loan rates from both lenders now rank among the very lowest in the Mozo database, with Tic:Toc’s new rate being the lowest ever recorded in the database for an 80% loan-to-value ratio (LVR).

Lowest variable rates - Mozo database (July 14, 2021)^^

RateLenderLoan
1.89% (1.90% comparison rate*)Tic:TocVariable Home Loan
1.99% (1.99% comparison rate*)Reduce Home LoansRate Lovers Variable
1.99% (2.02% comparison rate*)Well Home LoansWell Balanced
2.04% (2.04% comparison rate*)Pacific Mortgage GroupStandard Variable
2.04% (2.09% comparison rate*)HomestarStar Essentials

Is loyalty proving costly?

According to figures from the Australian Bureau of Statistics (ABS), Aussie mortgage holders refinanced a considerable $335 billion worth of home loans in the 12 months to May 2021 - the highest level in years.

Yet not all borrowers seem as enthusiastic to take advantage of the low rates currently on offer by refinancing.

Research commissioned by Mozo earlier this year found that 45% of borrowers with one of the Big Four (ANZ, CBA, NAB and Westpac) would stay loyal to those banks despite knowing that they could get a better rate with a smaller lender. 

A comparison of the average Big Four variable rate (3.53%^^^) with Tic:Toc’s variable rate of 1.89% (1.90% comparison rate*) shows just how much in the way of savings some homeowners could be missing out on though. 

On a $400,000 loan over a full 30-year term the difference between those two rates equates to $124,672 in extra interest paid, or about $4,155 each year. 

“Blind loyalty to the big banks could be costing Australians a small fortune at a time they can least afford it. Unfortunately many borrowers are needlessly opting to pay a significant premium on their mortgage because they believe bigger lenders are a more secure option,” said Mozo spokesperson, Tom Godfrey. 

A third of major bank customers that took part in the Mozo survey said that they wouldn’t switch to a smaller lender due to the security the big banks provide. 

For many, this concern will be related to the safety of funds held in offset accounts. But it's worth noting that deposits in an offset account with a bank lender of up to $250,000 are guaranteed under the government’s Financial Claims Scheme. 

That also applies to some non-bank lenders such as Tic:Toc and Well Home Loans - both of which provide offset accounts with their home loans which are secured by authorised deposit-taking institution Bendigo and Adelaide Bank.

“Tic:Toc and Well Home Loans are the latest ADI supported online lenders to turn the heat up on the big four, by dropping their variable loan rates in the past week,” said Godfrey.

“There’s never been a better time to compare interest rates, switch and save on your home loan, and while many people are refinancing, failing to do a little research and look behind the top end of town might mean you’re missing out on savings.”

RELATED: Home loan rate check: How do ANZ, CBA, NAB and Westpac compare?

Ready to see if you can refinance your mortgage to a lower rate? Check out some of the great offers in the table below, or head over to the Mozo refinance home loan comparison table to view even more deals from a larger range of lenders. 

^^Interest rates are based on an owner occupier making principal and interest repayments on a $400,000 loan with an 80% LVR. 

^^^Average variable rate based on owner occupier rates from the big four banks in the Mozo database ($400,000 loan with an 80% LVR).

Home loan comparisons on Mozo

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Last updated 27 July 2024 Important disclosures and comparison rate warning*

Promoted

  • Unloan Variable

    • Owner Occupier
    • LVR <80%
    Interest rate
    5.99 % p.a.
    Variable
    Comparison rate
    5.90 % p.a.
    Initial monthly repayment
    $2,995
    Go to site

    Built by CommBank, the Unloan is the first home loan with an increasing discount (conditions apply) for borrowers. No application or banking fees. No monthly account keeping or early exit fees. Apply online in minutes.

  • Basic Home Loan

    • Owner Occupier
    • LVR<60%
    • Principal & Interest
    Interest rate
    6.14 % p.a.
    Variable
    Comparison rate
    6.16 % p.a.
    Initial monthly repayment
    $3,043
    Go to site

    Enjoy a low rate home loan with $0 application fee and $0 ongoing fees. Flexibility to split your loan and set different repayment types. Fee free redraw from your loan using online banking. Flexible ways to repay. 40% Deposit required.

  • Neat Home Loan

    • Owner Occupier
    • Principal & Interest
    • LVR <60%
    Interest rate
    6.09 % p.a.
    Variable
    Comparison rate
    6.11 % p.a.
    Initial monthly repayment
    $3,027
    Go to site

    Competitively-priced variable rate loan. Ideal for owner occupiers and investors. No service fees to pay. Make free extra repayments and redraws. Flexible repayment schedule available.

  • Special Real Deal Home Loan

    • Owner Occupier
    • Principal & Interest
    • LVR <80%
    Interest rate
    6.09 % p.a.
    Variable
    Comparison rate
    6.13 % p.a.
    Initial monthly repayment
    $3,027
    Go to site

    Refinancers or first home buyers pay no monthly or annual fees. Up to $3,000 cashback when you complete your home loan application online. $2,000 cashback on loans ≥$250K; or $3,000 cashback on loans ≥$500K. LVR ≤80%. T&Cs and credit criteria apply.

  • Optimum Fixed Rate Home Loan

    • Owner Occupier
    • Principal & Interest
    Interest rate
    5.69 % p.a.
    Fixed 3 years
    Comparison rate
    6.34 % p.a.
    Initial monthly repayment
    $2,899
    Go to site

    Lock in a competitive interest rate and enjoy peace of mind for the fixed period. Available for owner occupied new and refinanced home loans with at least 20% deposit. Split option available as well as offset and redraw. Noapplication, ongoing or banking fees. Third Party fees may be applicable - payable within loan repayments. Extra repayments up to $20K per annum permitted. Apply online, 100% member owned credit union.

  • Unloan Variable

    • Owner Occupier
    • LVR <80%
    Interest rate
    5.99 % p.a.
    Variable
    Comparison rate
    5.90 % p.a.
    Initial monthly repayment
    $2,995
    Go to site

    Built by CommBank, the Unloan is the first home loan with an increasing discount (conditions apply) for borrowers. No application or banking fees. No monthly account keeping or early exit fees. Apply online in minutes.

  • OMG Home Loan

    • Owner Occupier
    • Principal & Interest
    • <60% LVR
    Interest rate
    5.99 % p.a.
    Variable
    Comparison rate
    6.02 % p.a.
    Initial monthly repayment
    $2,995
    Go to site

    BCU Bank’s OMG owner occupied home loan offers a variety of great low rates depending on your deposit. Save with no ongoing annual fees. Access your extra payments when you need to through the redraw facility. Pre-approval valid for 3 months.

  • Flex Home Loan

    • Fixed
    • Owner Occupier
    • Principal & Interest
    • LVR <60%
    Interest rate
    5.99 % p.a.
    Fixed 3 years
    Comparison rate
    6.34 % p.a.
    Initial monthly repayment
    $2,995
    Go to site

    Competitive Fixed rate. Multiple offset accounts available. Borrowers can also make extra repayments. Redraw facility available. Simple online application process. 40% deposit required.

  • Express Home Loan

    • Owner Occupier
    • Principal & Interest
    • LVR <90%
    Interest rate
    6.01 % p.a.
    Variable
    Comparison rate
    6.14 % p.a.
    Initial monthly repayment
    $3,001
    Go to site

    Get online approval from the award-winning Bendigo Bank Express Home Loan. Multiple offset accounts and redraw available. 100% offset on variable rate loans and partial offset on fixed rate. Flexible repayment options. New home loans only.

  • Neat Home Loan

    • Owner Occupier
    • Principal & Interest
    • LVR <60%
    Interest rate
    6.09 % p.a.
    Variable
    Comparison rate
    6.11 % p.a.
    Initial monthly repayment
    $3,027
    Go to site

    Competitively-priced variable rate loan. Ideal for owner occupiers and investors. No service fees to pay. Make free extra repayments and redraws. Flexible repayment schedule available.

  • Special Real Deal Home Loan

    • Owner Occupier
    • Principal & Interest
    • LVR <80%
    Interest rate
    6.09 % p.a.
    Variable
    Comparison rate
    6.13 % p.a.
    Initial monthly repayment
    $3,027
    Go to site

    Refinancers or first home buyers pay no monthly or annual fees. Up to $3,000 cashback when you complete your home loan application online. $2,000 cashback on loans ≥$250K; or $3,000 cashback on loans ≥$500K. LVR ≤80%. T&Cs and credit criteria apply.

  • Basic Home Loan

    • Owner Occupier
    • LVR<60%
    • Principal & Interest
    Interest rate
    6.14 % p.a.
    Variable
    Comparison rate
    6.16 % p.a.
    Initial monthly repayment
    $3,043
    Go to site

    Enjoy a low rate home loan with $0 application fee and $0 ongoing fees. Flexibility to split your loan and set different repayment types. Fee free redraw from your loan using online banking. Flexible ways to repay. 40% Deposit required.

  • Flex Home Loan

    • Owner Occupier
    • Principal & Interest
    • LVR <60%
    Interest rate
    6.14 % p.a.
    Variable
    Comparison rate
    6.38 % p.a.
    Initial monthly repayment
    $3,043
    Go to site

    Competitive variable rate. Multiple offset accounts available. Borrowers can also make extra repayments. Redraw facility available. Simple online application process. 40% deposit required.

  • Offset Home Loan

    • Owner Occupier
    • LVR<60%
    • Principal & Interest
    Interest rate
    6.14 % p.a.
    Variable
    Comparison rate
    6.39 % p.a.
    Initial monthly repayment
    $3,043
    Go to site

    Ability to open up to 10 offset accounts per loan account. Fast online application. Linked Debit Mastercard® with fee-free access at ATMs across Australia. Package a credit card with your home loan and the annual card fee will be waived (T&Cs apply). 40% deposit required.

  • Basic Home Loan

    • Fixed
    • Owner Occupier
    • Principal & Interest
    • LVR<70%
    Interest rate
    6.25 % p.a.
    Fixed 3 years
    Comparison rate
    6.20 % p.a.
    Initial monthly repayment
    $3,079
    Go to site

    No upfront or ongoing fees. Free extra repayments and redraw facility. Option to earn Qantas points. Min 30% deposit required. Borrow up to $10,000,000.

  • Offset Home Loan

    • Fixed
    • Owner Occupier
    • Principal & Interest
    • LVR <70%
    Interest rate
    6.25 % p.a.
    Fixed 3 years
    Comparison rate
    6.42 % p.a.
    Initial monthly repayment
    $3,079
    Go to site

  • Fixed Rate

    • Owner Occupier
    • Principal & Interest
    • <80% LVR
    Interest rate
    6.54 % p.a.
    Fixed 2 years
    Comparison rate
    7.10 % p.a.
    Initial monthly repayment
    $3,174

    Enjoy up to $3000 cashback for eligible first home buyers and $2000 cashback for refinancers on eligible home loans with the ANZ Fixed Rate Home Loan. Get the security of repayment certainty with a competitive locked in rate. No ongoing fees to pay. Offset account on 1-year fixed loans ($10/month fee applies). Interest-only payments allowed.

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Need help with refinancing?

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* WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

** Initial monthly repayment figures are estimates only, based on the advertised rate. You can change the loan amount and term in the input boxes at the top of this table. Rates, fees and charges and therefore the total cost of the loan may vary depending on your loan amount, loan term, and credit history. Actual repayments will depend on your individual circumstances and interest rate changes.

^See information about the Mozo Experts Choice Home Loan Awards

Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.

While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.

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