P&N Bank & Basic Home Loan

Firstly I prefer a credit society like P&N as I believe they are not totally sold on gaining profit off the mortgagees and I believe their rates are better than the big banks. I like their low rate credit card that comes with the home loans, that effectively gives us another AUD20000 of lending on top of our loan amount. That helped us to renovate our kitchen for the home we bought. The part I am put off by P&N is their ease of use. I can just walk in to the big banks and there is always someone I can engage personally instead of waiting on the phone hour hours for a simple yes/no question. P&N has very limited outlets. In the past I have made a few phone calls to P&N. Although they solved my queries, the wait time was horrendous, and I feel there is lack of personal touch like seeing a person face to face.

Wait times for processing applications are beyond a joke. We were told applications would be delivered by certain dates. These were delivered weeks later. They completed our first home owners grant application incorrectly, after waiting a week longer than they advised us we would wait. They had to resubmit and made us wait even longer! Not a good start to using their services. They forced us to push settlement date twice because they did not deliver to our very reasonable deadlines.