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Virgin Money Comprehensive Car Insurance

Advertiser disclosure
Monthly premiums available
Yes costs extra
Maximum no claim discount
Not Published
Online discount
15% discount on first year’s premium
Choice of repairer
Optional Extra
Go to site

Mozo editorial review Virgin Money Comprehensive Car Insurance

Last updated: 13 January 2021.

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What's hot
  • New car replacement (under 2 years & 40,000km)
  • 15% buy online discount for the first year of cover
  • Hire car cover after theft or not-at-fault accident
What's not
  • $600 young driver excess
  • Monthly repayments cost extra
Mozo snapshot

Are you after a low-cost car insurance policy with plenty of flexible features? Virgin Money’s comprehensive policy might just be the ticket. It’s packed with coverage for items in your car and the four-wheeled structure itself, plus handy inclusions if your car is involved in an accident or crime. Take all that protection and slap a few of the discounts Virgin Money offers on top and you’ve got yourself a great-value insurance policy.

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Key features

Like many comprehensive car insurance policies, this one ticks off major natural disasters, accidents and theft when covering your vehicle at an agreed upon value or at market price. You’ll also be sorted if you damage other cars or property, and can expect specific coverage for things like personal property (up to $500), baby capsules (up to ($500) and trailers (up to $1,000).

After an accident, you can book in for towing and essential repairs with Virgin Money will cover, and can claim travel and accommodation costs. If your car is stolen or if you’re in a not-at-fault accident, you’ll be eligible for hire car cover up to 14 days (or up to $1,000) – at-fault cover can be included as an optional extra.

There are a couple of other things which also come optionally at price bumps, like reduced excess windscreen cover, having your own choice of repairer and protection for if you break your no claims discount.

Speaking of discounts – there are a few we better mention. That no claims discount can go as high as 15% of your premium, and you’ll knock another 15% off in the first year simply by applying for your policy online.

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Who is it good for

Anyone after far-reaching cover who can take advantage of safe-driving and online discounts.

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Any catches

If you’re a young or inexperienced driver (under 21 or with less than 2 years driving history), there is an additional excess of $600. And if you want to pay your premium in monthly instalments, it’ll cost extra.

Details

Rates and fees information correct as at 18 January 2021. Mozo has robust processes to ensure our site is updated to reflect the latest information from providers. There may be the odd occasion where updates are delayed, so please confirm information before purchasing.
Discounts and excesses
  • Yes costs extra

  • $500 - $1,850

  • $600 for drivers under 21, $500 for drivers under 25, $600 for unlisted drivers, $500 for inexperienced drivers over 25.

  • not disclosed (NSW)
    not disclosed (SA)
    not disclosed (ACT)
    not disclosed (QLD)
    not disclosed (WA)
    not disclosed (VIC)
    not disclosed (NT)
    not disclosed (TAS)

  • 5 years

  • 15% discount on first year’s premium

  • n/a

  • Maximum no claim discount is protected for life against no-fault claims, after 2 years having held no claim discount protection already. Others can purchase protection for extra premium.

  • Restricted Drivers Discount available

Service features
  • Optional Extra

  • Optional Extra

  • Yes

  • n/a

  • n/a

Coverage summary
  • Agreed or Market

  • Yes - within 2 years and 40,000 km of original registration

  • Up to $500 if damaged or stolen.

  • Yes - standard excess. Option to reduce windscreen excess to $40 for an additional premium.

  • Up to $500

  • Reasonable towing costs. Up to $850 travel and accommodation costs (max $100 per day).

  • Yes - Up to 14 days, max $1,000 total.

  • Not at fault - Yes. At fault - Optional Extra, up to 14 days.

  • Yes - legal liability cover when using a substitute vehicle.

  • Up to $1,000 for trailer only.

  • Up to $1,000 if stolen.

  • Up to $500

  • Covered only if agreed in writing.

  • $5,000 within 12 months of accident.

  • No

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

Customer Reviews

How are Virgin Money car insurance rated by the Mozo community?

Overall
7.2/10
Value for money
8.1/10
Policy coverage
7.2/10
Customer service
7.6/10
Claims handling
5.8/10
Trust
7.0/10

Latest reviews of Virgin Money Comprehensive Car Insurance

  • Overall 9/10
    Virgin Money are a reasonable insurance company.

    Virgin Money offered a nation-wide roadside assistance for around $80 which is comparable with other car insurers and I’ve used it several times when I’ve broken down, including taking it to one of their sponsored repair garages. While they fixed one problem that needed attention, they missed another bigger problem which was eventually identified by a small garage in the city, but not before the car overheated a number of times. I can’t hold the insurer responsible however for this. I haven’t had to make a claim on my comprehensive insurance company, so I can’t comment on how easy or otherwise they are to deal with. I’ve dealt with customer service to get and renew the insurance. My credit card had changed since I took out the policy and they emailed me to advise the renewal transaction didn’t go through. I missed seeing the email for a couple of days during which time I was uninsured. I think they tried to ring me, but can’t remember. When I spoke to them to pay over the phone, though that went through okay, they forgot to email me my insurance policy documents so that I could check them. I had to phone them again to get the documents and this time the customer service agent was very efficient and emailed them through to me promptly. I really hope that if I need to make a claim that it would go smoothly, but my interaction with customer service so far hasn’t given me any insight into how it would go.

    Read full review

    Virgin Money offered a nation-wide roadside assistance for around $80 which is comparable with other car insurers and I’ve used it several times when I’ve broken down, including taking it to one of their sponsored repair garages. While they fixed one problem that needed attention, they missed another bigger problem which was eventually identified by a small garage in the city, but not before the car overheated a number of times. I can’t hold the insurer responsible however for this. I haven’t had to make a claim on my comprehensive insurance company, so I can’t comment on how easy or otherwise they are to deal with. I’ve dealt with customer service to get and renew the insurance. My credit card had changed since I took out the policy and they emailed me to advise the renewal transaction didn’t go through. I missed seeing the email for a couple of days during which time I was uninsured. I think they tried to ring me, but can’t remember. When I spoke to them to pay over the phone, though that went through okay, they forgot to email me my insurance policy documents so that I could check them. I had to phone them again to get the documents and this time the customer service agent was very efficient and emailed them through to me promptly. I really hope that if I need to make a claim that it would go smoothly, but my interaction with customer service so far hasn’t given me any insight into how it would go.

    Value for money
    9/10
    Policy coverage
    9/10
    Customer service
    8/10
    Claims handling
    -1/10
    Trust
    9/10
    Less
    Belinda, Australian Capital Territory reviewed about 2 months ago
  • Overall 1/10
    Worst! - 6 months down still waiting on a claim.

    We bought this insurance as it was competitively priced. However we should have checked reviews prior to purchasing as it is rated one of the worst insurance for claims. Unfortunately we had to go through a claims process for a minor accident which was the fault of the 3rd party. The accident happened in March 2020 and currently in Sept 2020 (6 months later) we are yet to get a resolution from Virgin despite multiple follow-ups from us. It has been an incredibly frustrating process as we as the client need to follow up with them as they never provide any update as promised. It has been a long and weary process for such a minor accident which should have been resolved ages ago. I would discourage anyone from going with Virgin if anyone is hoping to get a claim resolved!

    Read full review

    We bought this insurance as it was competitively priced. However we should have checked reviews prior to purchasing as it is rated one of the worst insurance for claims. Unfortunately we had to go through a claims process for a minor accident which was the fault of the 3rd party. The accident happened in March 2020 and currently in Sept 2020 (6 months later) we are yet to get a resolution from Virgin despite multiple follow-ups from us. It has been an incredibly frustrating process as we as the client need to follow up with them as they never provide any update as promised. It has been a long and weary process for such a minor accident which should have been resolved ages ago. I would discourage anyone from going with Virgin if anyone is hoping to get a claim resolved!

    Value for money
    7/10
    Policy coverage
    7/10
    Customer service
    2/10
    Claims handling
    1/10
    Trust
    1/10
    Less
    Harshini, Victoria reviewed 3 months ago
  • Overall 10/10
    i like Virgin Money car insurance.

    Good price, easy to deal with. Coverage is what I was after.

    Read full review

    Good price, easy to deal with. Coverage is what I was after.

    Value for money
    8/10
    Policy coverage
    6/10
    Customer service
    10/10
    Claims handling
    -1/10
    Trust
    10/10
    Less
    Gina, Victoria reviewed 4 months ago
  • Overall 4/10
    Terrible service.

    Terrible people on their call center, did not want to answer my query at all. Good price but they will not keep you even for one claim made.

    Read full review

    Terrible people on their call center, did not want to answer my query at all. Good price but they will not keep you even for one claim made.

    Value for money
    9/10
    Policy coverage
    8/10
    Customer service
    8/10
    Claims handling
    8/10
    Trust
    5/10
    Less
    Doro, Victoria reviewed 5 months ago
  • Overall 7/10
    Competitively priced, friendly to deal with

    They were competitively priced and friendly to deal with on the phone.

    Read full review

    They were competitively priced and friendly to deal with on the phone.

    Value for money
    8/10
    Policy coverage
    -
    Customer service
    -
    Claims handling
    -
    Trust
    -
    Less
    Phil, Victoria reviewed over 3 years ago
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