Are you after a low-cost car insurance policy with plenty of flexible features? Virgin Money’s comprehensive policy might just be the ticket. This nifty policy is packed with coverage for your car and the items in it, plus handy inclusions if your car is involved in an accident or crime. Take all that protection and slap a few of the discounts Virgin Money offers on top and you’ve got yourself a great-value insurance policy.
Like many comprehensive car insurance policies, this one ticks off major natural disasters, accidents and theft when covering your vehicle at an agreed upon value or at market price. You’ll also be sorted if you damage other cars or property, and can expect specific coverage for things like personal property (up to $500), baby capsules (up to $500) and trailers (up to $1,000).
After an accident, you can book in for towing (if the vehicle is unsafe to drive because of the damage) and essential repairs which Virgin Money will cover up to $500. You can also claim up to $1,000 (at $200 per-day) for travel and accommodation costs after an insurable incident. If your car is stolen or if you’re in a not-at-fault accident, you’ll be eligible for hire car cover up to 14 days (or up to $1,000). At-fault hire car cover can be included as an optional extra, but this will come at an additional cost.
There are a couple of other things which also come optionally at price bumps, like reduced excess windscreen cover and having your own choice of repairer.
Speaking of discounts – there are a few we better mention. That no claims discount can go as high as 15% of your premium if you don't make any at-fault claims for a specific number of consecutive years. And you’ll knock another 15% off your premium in the first year simply by applying for your policy online. Also, if you purchase a new Virgin Comprehensive Car Insurance by 30 September 2024 and provide a valid Velocity Frequent Flyer membership number when taking out your policy you could earn up to 10,000 Velocity Points (T&Cs apply).
Anyone after far-reaching cover who can take advantage of safe-driving and online discounts.
If you’re a young or inexperienced driver (under 21 or with less than 2 years driving history), there is an additional excess of $600. And if you want to pay your premium in monthly instalments, it’ll cost extra.
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Yes costs extra |
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$550 - $1,900 (varies by state) |
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$600 for drivers under 21, $500 for drivers aged 21 to 24 inclusive, $600 for unlisted drivers, $500 for inexperienced drivers. |
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not disclosed (NSW) |
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5 years |
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15% discount on first year’s premium. Earn 10,000 velocity points when you buy a new comprehensive car insurance by 30th September 2024 and hold it for at least 6 months. |
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n/a |
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Yes |
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Restricted Drivers Discount available |
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Optional Extra |
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Optional Extra |
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Yes |
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Save 15% on the first years premium when purchased online with a 21-day cooling off period. Up to 10,000 Velocity points for policies purchased by 30 September 2024. |
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n/a |
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SA VIC NT TAS NSW ACT QLD WA |
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Agreed or Market |
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Yes - within 2 years or 40,000 kilometres of original registration, whichever comes first |
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Personal Effects cover in the event of a collision, theft or forced entry (up to $500) |
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Yes - standard excess. Option to reduce windscreen excess to $40 for an additional premium. |
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Up to $500 |
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Automatic inclusion of up to $1,000 for emergency transport and accommodation (max $200 per day) |
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Yes - Up to 14 days, max $1,000 total. |
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Not at fault - Yes. At fault - Optional Extra, up to 14 days. |
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Yes - legal liability cover when using a substitute vehicle. |
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Up to $1,000 for trailer only. |
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Up to $1,000 if stolen. |
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Child seat or capsule cover in the event of a collision, theft or forced entry (up to $500) |
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Covered only if agreed in writing. |
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$5,000 within 12 months of accident. |
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No |
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Such bad (or lack) of customer service. Cant get through to anyone on the phone after numerous waits between 30-45 minutes. Opted for their 'convenient' SMS service which was also plagued with delays and terse responses. Not helpful at all. Finally got a message my car had been authorised for repair, but no time frame given. Called the panel beater direct for timing, only to be told car was being written off and shipped offsite the next day, so had to be there at opening the next morning to get my belongings from car. Got charged excess, because they didnt bother to investigate claim - I had 3rd party witness that I was stationary when vehicle ran into back of me. Also no refund on remaining months of policy, Saved a few bucks initially with the policy, but feel like I need therapy after going through their claims process - left me very unsatisfied frustrated.
Read full reviewSuch bad (or lack) of customer service. Cant get through to anyone on the phone after numerous waits between 30-45 minutes. Opted for their 'convenient' SMS service which was also plagued with delays and terse responses. Not helpful at all. Finally got a message my car had been authorised for repair, but no time frame given. Called the panel beater direct for timing, only to be told car was being written off and shipped offsite the next day, so had to be there at opening the next morning to get my belongings from car. Got charged excess, because they didnt bother to investigate claim - I had 3rd party witness that I was stationary when vehicle ran into back of me. Also no refund on remaining months of policy, Saved a few bucks initially with the policy, but feel like I need therapy after going through their claims process - left me very unsatisfied frustrated.
Insured a BMW iX 50 (2021) with them last October. Purchased a new iX (2023) Monday. Called them on preceding Thursday to advise of the transfer of insurance for the Monday. All agreed but they asked me to get back to them on Monday. Monday they advised that it had been referred to underwriter and car too expensive to insure. Crazy given they had insured the previous one for the same money. Trying to speak with someone in charge was hopeless. They had to email underwriting back and fort. After a couple of hours wasting my time, went online and insured with RACV which had a much better policy but slightly more expensive than Virgin. No fuss with RACV and excellent to deal with.
Read full reviewInsured a BMW iX 50 (2021) with them last October. Purchased a new iX (2023) Monday. Called them on preceding Thursday to advise of the transfer of insurance for the Monday. All agreed but they asked me to get back to them on Monday. Monday they advised that it had been referred to underwriter and car too expensive to insure. Crazy given they had insured the previous one for the same money. Trying to speak with someone in charge was hopeless. They had to email underwriting back and fort. After a couple of hours wasting my time, went online and insured with RACV which had a much better policy but slightly more expensive than Virgin. No fuss with RACV and excellent to deal with.
No communication Lack of service hard to reach or get a response. Will try not to make payment claims
Read full reviewNo communication Lack of service hard to reach or get a response. Will try not to make payment claims
Appalled at the service and handling of my car insurance claim after my car was flooded in Victoria. My whole family have been paid out and has bought new vehicles. My car was on the news on every channel - How is that not evidence. Virgin Money claims are managed by Auto and General, which have managed the claim unlawfully. My car was inundated by flood water, and it has taken them over a month to assess. What to assess, it's a write-off??? They are attempting to manipulate me by offering to pay for a 15-year-old car instead of the 3-year-old car I had. After over a month and they are still wanting me to wait another 10 - 30 days. Bad Bad Bad customer service and internal management system that hires incompetent. I will NEVER insure with them again.
Read full reviewAppalled at the service and handling of my car insurance claim after my car was flooded in Victoria. My whole family have been paid out and has bought new vehicles. My car was on the news on every channel - How is that not evidence. Virgin Money claims are managed by Auto and General, which have managed the claim unlawfully. My car was inundated by flood water, and it has taken them over a month to assess. What to assess, it's a write-off??? They are attempting to manipulate me by offering to pay for a 15-year-old car instead of the 3-year-old car I had. After over a month and they are still wanting me to wait another 10 - 30 days. Bad Bad Bad customer service and internal management system that hires incompetent. I will NEVER insure with them again.
Post my accident didn't contact other insurance companies. I was then asked by this company to pay damages. I am fully covered. I contacted virgin and sent them paperwork and no reply. I also contacted other insurance companies and gave them my details including my claim number. Despite this, I am now dealing with debt collectors. It is not my responsibility or job to communicate between the two companies. Also, I shouldn't as a result of their poor handling be dealing with debt collectors and potential bad credit rating when I've done nothing wrong
Read full reviewPost my accident didn't contact other insurance companies. I was then asked by this company to pay damages. I am fully covered. I contacted virgin and sent them paperwork and no reply. I also contacted other insurance companies and gave them my details including my claim number. Despite this, I am now dealing with debt collectors. It is not my responsibility or job to communicate between the two companies. Also, I shouldn't as a result of their poor handling be dealing with debt collectors and potential bad credit rating when I've done nothing wrong