5.6/10

Based on 402 Virgin Money product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

Virgin Money home insurance

Part of the global Virgin brand and network, Virgin Money is 100% owned by the Bank of Queensland (BOQ) Group offering insurance solutions to Australians since 2003.

The Virgin Money Home and Contents Insurance policy offers comprehensive cover at competitive prices, giving you the chance to protect your valuables and your budget at the same time.

In fact, Virgin Money is a multi-award winner in the 2023 Mozo Experts Choice Awards for Home Insurance.

Virgin Money offers the following home insurance

Cover information and limits in the table below verified as correct at 15 June 2024. Other information correct at the time of writing.
Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement
Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

No

Yes

Home & Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of sum insured

Yes

Home Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of building sum insured

Yes

How is Virgin Money home insurance rated?

Mozo users have rated Virgin Money home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
Virgin Money home insurance customer reviews
Overall
5.9/10
Value for money
6.7/10
Policy coverage
7.2/10
Customer service
6.4/10
Claims handling
5.6/10
Trust
5.9/10
Based on 15 Virgin Money product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent Virgin Money home insurance reviews

Virgin Money Building Insurance
Overall 1/10
Not happy with this insurance company

I have placed my claim but was refused by untruth reason which they do not want to pay insurer

Read full review

I have placed my claim but was refused by untruth reason which they do not want to pay insurer

Value for money
4/10
Policy coverage
4/10
Customer service
5/10
Claims handling
2/10
Trust
1/10
Less
Mojtaba, New South Wales, reviewed 11 months ago
Virgin Money Home Insurance
Overall 1/10
Would not use again

Charged 72% increase after first year. They do not answer phone, even after 40 minutes.

Read full review

Charged 72% increase after first year. They do not answer phone, even after 40 minutes.

Value for money
2/10
Policy coverage
2/10
Customer service
1/10
Claims handling
1/10
Trust
2/10
Less
Barry, New South Wales, reviewed over 1 year ago
Virgin Money Home & Contents Insurance
Overall 10/10
Best value Home and contents insurance.

From the start, the virgin sales consultant was informative, easy to understand and courteous. She allowed me to make the correct decisions for my homes needs and told me about the processes and costs involved saving me money and allowing virgin insurance the opportunity to do their job. Thank you Virgin insurance for peace of mind and great value.

Read full review

From the start, the virgin sales consultant was informative, easy to understand and courteous. She allowed me to make the correct decisions for my homes needs and told me about the processes and costs involved saving me money and allowing virgin insurance the opportunity to do their job. Thank you Virgin insurance for peace of mind and great value.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Angela, Western Australia, reviewed almost 2 years ago
Virgin Money Home Insurance
Overall 6/10
Virgin Money has low cost

This insurance is acceptable and amazing value, however, it would be better if they can compensate more belongings in the house.

Read full review

This insurance is acceptable and amazing value, however, it would be better if they can compensate more belongings in the house.

Value for money
7/10
Policy coverage
8/10
Customer service
6/10
Claims handling
5/10
Trust
6/10
Less
Alan, New South Wales, reviewed over 2 years ago
See all home insurance reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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