based on 280 Virgin Money banking product reviews as rated by Mozo community

Virgin Money home insurance

Part of the global Virgin brand and network, Virgin Money is 100% owned by the Bank of Queensland (BOQ) Group offering insurance solutions to Australians since 2003.

The Virgin Money Home and Contents Insurance policy offers comprehensive cover at competitive prices, giving you the chance to protect your valuables and your budget at the same time.

Virgin Money offers the following home insurance

Rates and fees verified as correct at 18 September, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement  
Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

No

Yes

Home & Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of sum insured

Yes

Home Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of building sum insured

Yes

How is Virgin Money home insurance rated?

Mozo users have rated Virgin Money home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
Virgin Money home insurance
Overall
Value for money
Policy coverage
Customer service
Claims handling
Trust

11 Reviews

Recent Virgin Money home insurance reviews

Virgin Money Home & Contents Insurance
Overall 1/10
Virgin will do ANYTHING to not settle a claim!

Virgin will do ANYTHING to get out of settling a legitimate claim, avoid them like the plague! Claim submitted in April 2021 after cyclone Seroja, which we were indirectly affected by. Now we’re in August 2021 & still no end to aforementioned claim. Virgin has had quote from reputable company, sent out an engineer who has said damage caused was direct result of unprecedented rainfall in area, yet now they want to send out ANOTHER engineer to know WHEN the incident occurred (engineer must have a crystal ball.) They are essentially trying to find a way to deny this claim. Pathetic bunch, charge higher than normal fees, we have been loyal to them for over 7 years with only one previous storm claim (patio roof sheets blown off) and one vehicle (hit & run by other party.) Only plus to them, their customer service agents are very friendly & professional. Take your business elsewhere, consumer beware! Virgin do not want to support local - they wanted to send an engineer from Queensland to inspect site, when we are WA based.

Read full review

Virgin will do ANYTHING to get out of settling a legitimate claim, avoid them like the plague! Claim submitted in April 2021 after cyclone Seroja, which we were indirectly affected by. Now we’re in August 2021 & still no end to aforementioned claim. Virgin has had quote from reputable company, sent out an engineer who has said damage caused was direct result of unprecedented rainfall in area, yet now they want to send out ANOTHER engineer to know WHEN the incident occurred (engineer must have a crystal ball.) They are essentially trying to find a way to deny this claim. Pathetic bunch, charge higher than normal fees, we have been loyal to them for over 7 years with only one previous storm claim (patio roof sheets blown off) and one vehicle (hit & run by other party.) Only plus to them, their customer service agents are very friendly & professional. Take your business elsewhere, consumer beware! Virgin do not want to support local - they wanted to send an engineer from Queensland to inspect site, when we are WA based.

Value for money
4/10
Policy coverage
8/10
Customer service
6/10
Claims handling
1/10
Trust
1/10
Less
Bev, Western Australia, reviewed about 1 month ago
Virgin Money Home & Contents Insurance
Overall 7/10
Trustworthy and affordable.

Price is great. Never had any issues. Gives me enough time to consider renewal.

Read full review

Price is great. Never had any issues. Gives me enough time to consider renewal.

Value for money
10/10
Policy coverage
10/10
Trust
7/10
Less
Hayley, South Australia, reviewed 5 months ago
Virgin Money Home Insurance
Overall 8/10
Professional service over the telephone.

took out insurance over the telephone, offered incentive to insure with them, competitive premium, good customer service, keen to get me as a customer.

Read full review

took out insurance over the telephone, offered incentive to insure with them, competitive premium, good customer service, keen to get me as a customer.

Value for money
8/10
Policy coverage
10/10
Customer service
9/10
Trust
9/10
Less
William, Victoria, reviewed 7 months ago
Virgin Money Home Insurance
Overall 3/10
Low efficiency, low trust.

Promised to send a $100 e-gift card for the policy of home insurance. Went abroad for a couple of months and not received anything. Back home this month and called their service department. Simple issue, a couple of calls, two weeks, nothing. Gave it up and changed to some other insurance supplier.

Read full review

Promised to send a $100 e-gift card for the policy of home insurance. Went abroad for a couple of months and not received anything. Back home this month and called their service department. Simple issue, a couple of calls, two weeks, nothing. Gave it up and changed to some other insurance supplier.

Value for money
7/10
Policy coverage
7/10
Customer service
3/10
Trust
2/10
Less
Tony, Victoria, reviewed 8 months ago

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