5.8 / 10

based on 240 Virgin Money reviews as rated by Mozo community

Virgin Money home insurance

Part of the global Virgin brand and network, Virgin Money is 100% owned by the Bank of Queensland (BOQ) Group offering insurance solutions to Australians since 2003.

The Virgin Money Home and Contents Insurance policy offers comprehensive cover at competitive prices, giving you the chance to protect your valuables and your budget at the same time.

Virgin Money offers the following home insurance

Rates and fees verified as correct at 08 May, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement  
Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

No

Yes

Home & Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of sum insured

Yes

Home Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of building sum insured

Yes

How is Virgin Money home insurance rated?

Mozo users have rated Virgin Money home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
Virgin Money home insurance
Overall
6.9/10
Value for money
Policy coverage
Customer service
Claims handling
Trust

10 Reviews

Recent Virgin Money home insurance reviews

Virgin Money Home & Contents Insurance review
Overall 7/10
Trustworthy and affordable.

Price is great. Never had any issues. Gives me enough time to consider renewal.

Read full review

Price is great. Never had any issues. Gives me enough time to consider renewal.

Value for money
10/10
Policy coverage
10/10
Trust
7/10
Less
Hayley, South Australia, reviewed 24 days ago
Virgin Money Home Insurance review
Overall 8/10
Professional service over the telephone.

took out insurance over the telephone, offered incentive to insure with them, competitive premium, good customer service, keen to get me as a customer.

Read full review

took out insurance over the telephone, offered incentive to insure with them, competitive premium, good customer service, keen to get me as a customer.

Value for money
8/10
Policy coverage
10/10
Customer service
9/10
Trust
9/10
Less
Bill, Victoria, reviewed 2 months ago
Virgin Money Home Insurance review
Overall 3/10
Low efficiency, low trust.

Promised to send a $100 e-gift card for the policy of home insurance. Went abroad for a couple of months and not received anything. Back home this month and called their service department. Simple issue, a couple of calls, two weeks, nothing. Gave it up and changed to some other insurance supplier.

Read full review

Promised to send a $100 e-gift card for the policy of home insurance. Went abroad for a couple of months and not received anything. Back home this month and called their service department. Simple issue, a couple of calls, two weeks, nothing. Gave it up and changed to some other insurance supplier.

Value for money
7/10
Policy coverage
7/10
Customer service
3/10
Trust
2/10
Less
Tony, Victoria, reviewed 3 months ago
Virgin Money Home & Contents Insurance review
Overall 1/10
Absolutely terrible.

They increased my policy fee by $200 after the first year without me making a claim. Then they don’t answer the phone. These guys are clowns.

Read full review

They increased my policy fee by $200 after the first year without me making a claim. Then they don’t answer the phone. These guys are clowns.

Value for money
1/10
Policy coverage
1/10
Customer service
1/10
Trust
1/10
Less
Kristi, New South Wales, reviewed 9 months ago

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