Australian Unity Travel Insurance

About Australian Unity

Australian Unity has been in the business of Australian health for over 180 years. They were one of Australia’s first member-owned companies and remain one to this day. They offer their members health insurance, a range of banking products (like home loans and SMSFs), a range of insurance products, and disability, aged care, and retirement products and services to boot. Australian Unity travel insurance is underwritten by Allianz Global Assistance.

Cover information and limits in the table below verified as correct at 28 April 2024. Other information correct at the time of writing.

Australian Unity plans

Currently, Australian Unity offers domestic travel insurance and international travel insurance, including limited cover for COVID-19-related claims. 

There are several tiers of coverage, including:

• Comprehensive 

• Essentials

• Non-Medical 

• Multi-trip

• Domestic travel insurance. 

Naturally, the premium you pay for each tier is likely to differ in price depending on the extent (inclusions and exclusions) of the coverage. 

Check out the data table below to see an overview of the kinds of policies Australian Unity offers.

Does Australian Unity travel insurance have COVID-19 coverage? 

Australian Unity does cover some COVID-19-related claims. Read up on the PDS for the full terms and conditions, however, as exclusions and sub-limits may apply.

What other optional extras can I add to my Australian Unity policy?

There are a few optional extras you can add to your Australian Unity travel insurance policy if you need to tailor your package to the kind of holiday or trip you’re going on. These include the Snow Pack, Cruise Pack, Adventure Pack, Increased Item Limits cover, and the option to vary your base excess.

These add-ons will increase the premium you pay. But without them, you may not be covered for anything that happens related to these sorts of activities. Always be sure to check out the PDS to find details regarding limits on cover amounts and general exclusions. 

Are pre-existing medical conditions covered under Australian Unity’s travel insurance policies? 

Australian Unity provides cover for travelling with pre-existing conditions, however, they must be declared to and approved by Australian Unity, and feature on your certificate of insurance in order to make a claim. 

What do I do if there’s an emergency during my trip? 

If there’s an emergency during your overseas trip, call Australian Unity on their emergency assistance line.

Australian Unity 24-hour emergency assistance: 

• 1800 010 075 (within Australia) 

• +61 7 3305 7499 (overseas) 

The emergency assistance line is available 24/7 if you need it. Australian Unity’s team will be able to help you out with things like finding medical facilities and emergency hospital expenses, among other things. When you call, make sure you have your policy number and a phone number that they can call you back on if need be.

How do I make a claim with Australian Unity travel insurance? 

You can submit claims online 24/7 at http://www.claimmanager.com.au/. Alternatively, if you need a claim form, email the insurance underwriter, Allianz Global Assistance, at travelclaims@allianz-assistance.com.au, or call Australian Unity on 1300 130 935. 

To register a claim with Australian Unity, you will need to have all the relevant documentation to support your claim, like receipts for valuables, if lost or stolen, or invoices from hospitals and doctors, if you incurred medical costs.

Australian Unity will aim to contact you regarding the outcome of your claim within 10 working days. 

Is it possible to cancel my Australian Unity travel insurance policy?

You can cancel your policy and receive a full refund within 14 days of purchasing it, provided you haven’t started your journey or intend to make a claim. If after 14 days you still feel like cancelling your policy, you can get a partial refund of the premium you’ve paid, subject to Australian Unity’s discretion.  

If you would like to cancel, contact Australian Unity at 1300 130 935.

Apply for Australian Unity travel insurance