I do all banking, bill paying, etc. online. All work for me perfectly. However, on the odd occasion that I have needed to attend branch, have had to go into the city. Not many branches but have to say it hasn’t affected my experience greatly.
I've been with them 30 plus years and that’s not relevant! Impossible to get loan or credit increase.
They are so good & alert, they picked up and questioned a payment I made of 39 cents - fantastic security always even when my access card was stolen- replacement card back 44 days.
Since becoming a bank, general account fees have gone through the roof. They touted that changing from a credit union to a bank would make life better for everyone, so the foolish members let it happen. I can't wait to get my accounts sorted out somewhere else now christmas is over. I am utterly disgusted with the blatant money grabbing behaviour I now see each month. Sad, very sad.
$5 monthly electronic fee annoys me you have no choice but to use the electronic banking system and have to be mindful how many withdrawals you make from ATM per month. The trick is to use the credit feature on your debit card for some reason.
No branches to go into - that is my only problem.
Great customer service but difficult to access physically with very few branches.
I've found SGE great, especially with their customer service. I have used other banks when living overseas and this has made me realise just how helpful SGE are. You get to speak to a real person when you call and if they can't answer you straight away, they REALLY DO call you back.
I have been very impressed with the credit union. They are always helpful, follow up on enquiries and you are put through to a real person immediately. I have a salary packaging credit card and meal card with them and now a bank account. I would highly recommend them.
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