Anyone can be having a hard time. Everyone has other things going on in their life. Being rude to a potential customer is just inexcusable. They offer a great product on paper, but they fail to realise that customer service is also a component of the product. They need to be more compassionate and understanding, instead of driving away future business with their condescension. Won't be dealing with them in the future.
They are quick to respond to your queries. Their Ontrax App lets you upload your documents to keep track of progress and their online portal is easy to use once you're up and running. It's great to check progress and download statements to your required periods.
The whole refinance started with them telling me the monthly repayment would be 1080 multiply by 12 and divide by 52 which is $249. This was told by one of there CSTM. Now I signed up, and they paid settlements to old bank. Now guess How much I’m paying ? $1080 divide by 4 which is $270. They claimed they never said so. I requested them to listen to the record they recorded for quality and coaching purpose because I know they said so. They probably won’t. Is it some kind of trick to get more customers? I really want people to read this and relate. I hate when people makes me a fool. So here’s my review.
Time wasters. 2 Weeks uploading the same documents up to 5 times with their terrible "on track" system. They accessed my credit file, pre approved everything, and at the end said they realized my car loan qualifies as personal and not car, and they can't do it.
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Car loan comparisons on Mozo - rates updated daily
New Car Loan
Including Demo, Fixed, Secured
5.22% p.a.based on $30,000 over 5 years
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
*The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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