I think they’re great.
Would give them negative stars, Quodos is absolutely atrocious. Initially we had a verbal assessment and used equity from an existing loan we had so we could get the new loan for a new purchase or refinance. I asked how long this would take and was told a few weeks Now fast forward 3 months, and our loan application is still processing. I had to upload all our documents (bank statements, lease agreements, property purchase contracts) 3 times. In total I sent about 80 email just to organise this loan. Then on the last week they called me and told me I could not get approved. Furious does not even bring to describe how we wanted to scream at that very moment. Do not waste your time with them and think things will get better. They have employed some very incompetent people. We called them to try get in contact with their complaint department however instead we got passed around between different people until our call got rejected. They called back to inform us that the manager of the complaints department was on leave. They also sounded extremely aggressive and unprofessional and in the end I was unable to even file a complaint. I would like to advise anyone thinking of getting a loan with Quodos bank to reconsider their options, don’t waste you time with them like I did.
Quodos bank is absolutely rubbish. They are uncaring, inflexible and have the worst customer service. We applied for a home loan; its been 3 months and the application is still processing and we barely get any updates. The lending specialist I was working with does not know what he is doing. We followed his instructions and submitted all the necessary documents, but after doing so he never called us back and we had to confirm ourselves if he had received them. In general his behaviour was very poor and he was not friendly at all. We were also told to contact their credit manager however we couldn’t because the credit manager was not taking any calls. Absolutely horrible customer service, I would not recommend them to anyone. Stay away from Quodos bank.
There are no fees on this home loan.
Competitive interest rates and no monthly or annual fees.
Never had a problem.
Always available to answer any queries and to discuss options.
Very easy process to apply and review, and flexible when circumstances change. No ongoing, application, early payout or redraw costs and competitive interest rate.
I highly recommend the Qantas Credit Union home loan. It's no frills but consistently has great interest rates. The internet banking is so user friendly and has all the features the big banks have. The best thing about this home loan is the lack of fees. Customer service can be a bit on the slow side but always comes through in the end. Very happy.
I have my home loan with Qantas Credit Union. The rate was comparable to other lenders but the service stood out - they were so easy to deal with, easy to set up everything and I wasn't given the ringaround. My other banking products are with them too and the service is outstanding. I have no reason to deal with a bank at all.
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