Excellent product and service if you’re a new customer but once your first year is finished the premium suddenly jumps up a couple of hundreds while covering a little smaller value. Online portal is better to deal with than the person on the phone who’s always in a hurry to get rid of you. They’re not rude but just uninterested in helping you. They won’t give the same discount over the phone as the one online - obviously trying to make you use their technology.
For our car insurance, we swap to RAC because it has lots of services. What I gained most was the discounted products or medicines in some pharmacies.
I have been with RAC a long time and they always repair whatever is damaged ASAP. I never think of moving to any other company as they meet all my needs.
When you need assistance from your insurer RAC is awesome. They attend to you immediately. All you have to do is call them to make a claim or report an accident. They are a trustworthy and reliable insurance company you can count on.
I am WA based. The staff are great to deal with, very friendly and helpful. The company let's itself down from perfect scores because it gets beaten on quote pricing and when claiming. They have some pretty stupid rules at times.
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