RAC car insurance reviews

It is a well known WA company that has provided many services related to the automotive industry .

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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RAC are one of only a few insurance companies Australia wide who insure vehicles in cyclone rated areas.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been with RAC for many years, with both car and home insurance and I have found them to be both competitive and efficient. Sometimes however they can be a bit slow with claims but overall I have been very happy with RAC.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been with RAC for fifty years and always received good service from them both in insurance and on road assistance.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Excellent service and great value for money. The added extra savings from the many affiliates.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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RAC is reliable, competitive and quick at getting the job done.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have never had a problem with RAC and I've been with them for more than 20 years. They have always looked after me with great rates and service.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Very reliable insurer and I've had no hassles with them. My car is insured no matter who drives as long as they are licensed.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I would never go anywhere else for insurance as RAC has been fantastic. I find they have a friendly courteous customer service. Every time I call they know how to meet my needs and they are eager to help.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Last year, a red P plater crashed my car from behind. RAC was very helpful with the claim handling. They gave simple instructions on where I should bring the car for them to inspect and what the cost would be to fix the damages. The quote was given to me on the very same day and the money was transferred in a day. They were very efficient and I was very happy with their services.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Easy to deal with and plenty of coverage. Prices are a little high and claims can be difficult sometimes.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Best insurance dealer I've had.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Reliable, friendly service and well worth membership for movie ticket discounts and the like.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Very friendly staff. They made sure everything I wanted was included in my deal.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Fantastic when it comes to payouts - no hoops to jump through.

Value for money   6 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   10 / 10

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Always ring after receiving renewal, can get a better price. Do your insurance comparisons every year.

Value for money   8 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   10 / 10

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Customer service is terrible especially online chat no point in having online chat if they advise to contact the call centre for a simple change

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   2 / 10

Claims handling   0 / 10

Trust   4 / 10

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They seem to be fine. I have heard horror stories of other insurers being difficult to pay out, or harassing people. RACV does not do this.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   10 / 10

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Good value

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   9 / 10

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They have always been great with me, will always stay with RAC

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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RAC is great because they are there for you for everything from a flat tyre to a stolen or damaged car.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   7 / 10

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We recently had a claim, spoke over the phone and all details were emailed to me including the claim form, which I duly signed, sent back online and had my claim paid out the next day straight to the bank. Wonderful service.

Value for money   8 / 10

Policy coverage   -1 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   9 / 10

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It's a loyalty thing passed down to 4 generations of this family, whilst it might be good in my response I have always had good dealings with the company.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They have a variety of payment options and their customer service is very good

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   6 / 10

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Awesome - always so helpfull

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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