Recently, my car was stolen and written off by the idiot who stole it. RAC had sorted out the claim with the absolute minimum of fuss and paid out my policy amount back into my bank account in 8 days. Really good experience dealing with RAC. I can't think of any reason to change insurance to another company.
Excellent product and service if you’re a new customer but once your first year is finished the premium suddenly jumps up a couple of hundreds while covering a little smaller value. Online portal is better to deal with than the person on the phone who’s always in a hurry to get rid of you. They’re not rude but just uninterested in helping you. They won’t give the same discount over the phone as the one online - obviously trying to make you use their technology.
When you need assistance from your insurer RAC is awesome. They attend to you immediately. All you have to do is call them to make a claim or report an accident. They are a trustworthy and reliable insurance company you can count on.
I am WA based. The staff are great to deal with, very friendly and helpful. The company let's itself down from perfect scores because it gets beaten on quote pricing and when claiming. They have some pretty stupid rules at times.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
About Mozo community reviews
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.