When I first approached the bank via phone it was on the off chance that they "might" be able to help me as at the time they were a new bank so I thought worth a try, nothing to lose. Surprisingly, they listened to my story. I'm a square peg that doesn't fit in a round hole and they refinanced my home loan. They are only a phone call away if I need anything. I get a great deal on all my insurances and if I ever need to make a physical deposit, it's as close as the Post Office. I would recommend them to anyone, especially if you don't conform to the requirement of the other banks. At least with RACQ you are treated as an individual.
The bank offers a comparative rate and a discount on insurance products as well.
Very happy with this product. Good rate, flexible extra repayments/withdraw through banking app and like to have the option to visit a branch if needed. The service provided during the application process exceeded my expectations. Our agent was easy to contact and guided us through this process with prompt replies and clear information and instructions.
Great home loan product with poor system and communication. Consultants are all kind and friendly but very hard to get things process done. Have a doubt about their reliability.
Stuffed up rewards by not processing paperwork properly with loan approval.
I like the fact that there is a local branch nearby which I am able to access, allowing me to deal with people in person. Have also found their telephone banking service to be very good.
Simple, easy and affordable.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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