i have been with SGIO for close on 40 years and am so satisfied with there service that i would never consider changing to another company
I went to SGIO a year ago, without doing 'Due Diligence!' I thought SGIO was still owned by the WA State Government. (SGIO stands for State Government Insurance Office.) But somewhere along the line, the business was sold to Insurance Australia group, who also owns such brands as NRMA, SGIC, CGU, Swann Insurance and WFI. They are BIG! I took out insurance with them, and inside a week, I was unlucky enough to be hit in the rear of my car while stationary (In Gridlock) on the Kwinana Freeway. The driver admitted responsibility, gave me his insurance details, etc - no problem. But, when I tried to claim with SGIO, firstly they took ages to reply to me. Then I waited another approx. three weeks without hearing from them. Meanwhile, I was driving around with parts at the rear of my car dangling down; not good. So then I started to ring/email them to find out what was happening. Eventually, somebody from their office told me that as I had made a claim within 7 days of taking out a policy, I was being investigated by them for fraud! I pointed out that I wasn't at fault, and the other driver had admitted liability, and his insurance would pay the damage bill, to no avail. In all, from memory, it was something like 6 or 7 weeks before the finally contacted me with repairer details. No apology for the long delay, or suspecting I was 'trying it on them' - nothing. Very 'High Handed'.Not good at all.
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