Been with SGIO for well over 10 years. In that time we have only made 1 claim for a roof leak. Which was not fixed properly and we had to pay $12k to have fixed ourselves. Fine, people make mistakes. Last couple months we have had to make 2 claims (let's not count the many times things have happened that were covered that we just paid for and didn't make a claim on). A massive hole appeared in our back yard. The leech drain had broken and sand had poured in. Not covered, claim rejected. Fair enough. Water damage started to appear on the wall. we opened the linen cupboard and found it was severely water damaged. John lyon group came out. Told us a pipe from inside the bathroom wall burst and would be covered. SGIO then told us it wasn't their problem and said it was the facet that caused the water damage and was not covered. We are furious as we know this is not true as stated by the accessors themselves. We now wonder why we are giving SGIO money when the only claim they have approved they didn't fix anyway and it cost us an additional $12k. We complained and told them they would lose a customer. They didn't care and were kind of like "ok see ya, thanks for all the money". We recommend you find a different insurance company.
More SGIO home insurance customer reviewsI have been insuring my vehicles with SGIO for 14 years and they have been absolutely amazing. Earlier this year, my vehicle was stolen and recovered 5 days later. SGIO's claim team managed the process seamlessly and repaired the vehicle to near new condition. During the process, I got a hired vehicle for three weeks and could have continued but go an alternative vehicle. Would highly recommend SGIO/NRMA.
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