They encouraged me to swap from Westpac because their rates were "so much better". They have passed on less than 35 percent of the reserve bank interest cuts and I had to beg for those. Don' t make the same mistake.
When we first moved to SCCU, I negotiated a very good rate and they promised us good rates and that they would look after us. Since then SCCU has absorbed for themselves well over 50 percent of the reserve bank interest rate reductions instead of passing them on to us. They don't seem to have any system whereby the rates are passed directly on to the customer. You have go call the BBC bank a week after the reserve bank cut to ask why your rate hasnt dropped. On one recent Reserve bank cut they passed on 0 percent of the cut to me. I would not recommend SCCU.
For me this product is perfect. The service at teh credit union is very friendly and personal so you can speak directly to the bank manager (an actual person) whenever you need to and they are very informed and competitive.
Christine, New South Wales, reviewed over 10 years ago
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