I would not recommend getting a credit card through this bank. 3 months on, 7 phone calls, several emails, and 2 visits into the bank, and I still haven't received an additional card for my wife. It took 3 attempts for my card to arrive, which was painful enough, and now I have attempted 4 times for my wife's card to arrive. It was promised to be express mailed, never arrived. It takes weeks for the bank to respond to complaints, or they don't respond at all. I have never experience such incompetence from a bank like this before.
No service, no product, no follow up, no ethics, no resolution, zero satisfaction and absolutely zero stars. Application for credit card negatively impacted credit score due to incorrect procedures by St George. Total lack of follow-up and any kind of communication caused loss of significant bonus Qantas points. Plus tens of thousands of shopping points over the Christmas period which would have been earned with a reputable bank, was prevented by St George's refusal to behave in any kind of fair and professional manner when they dragged the application on for three months. And still waiting for the follow up call promised many times by many different reps. Disgusting.
I have had a lot of credit cards over the years from all the big banks and providers and are currently in the process of applying for a St George credit card. I have to say that their call centre is the worst that I have felt with, every time you talk to them they change their minds about what you need to provide. It is like they are making it up as they go. If it was not for the bonus points - and my own stubbornness I would just give up. I have been at it for three weeks now with constant phone calls and have found that the only way you get someone who knows what they are talking about is to demand to talk to The Australian supervisor. Probably best to avoid this bank.
This card is great if you want to gain Qantas points where only a Visa or MasterCard is accepted. There was an 80,000 Qantas point sign on bonus. The annual fee of $279 is high when compared with other credit cards earning Qantas points but for the first year it was reduced to $139. Within 4 weeks of your birthday you also receive an additional 10% of the points earned in the last 12 months.
Always easy to deal with.
I'm hearing and sight impaired. My bank goes above and beyond to make sure I haven't missed anything in conversations I may have with them. Online, they are patient and polite with any queries that I may have for them, often guiding me through the process of doing new things with online banking.
I have to say this bank helped me out when I needed it and have continued to do so since. The staff are always helpful and friendly.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.