Stay away from this bank. Worst customer service for existing customers. Go out of their way to get your business but then make everything very difficult as a customer. Not enough branches across Australia and those that are available are inefficient and don't have enough authority to actually help. Online service is almost non existent and had to sit on hold for nearly an hour on the phone, only for the guy to tell me that the department I need to talk to have gone home for the day!! You need to wait months for things to happen and it will all go through the post. Have reported to the ombudsman. Avoid this bank, there are better options available with far better customer service.
Fixed interest rate at around 15% was ridiculous. Plus monthly account keeping fees. When compared with others I was disappointed.
It was hard to obtain the personal loan but once I got it things ran smoothly.
Average. Very average.
They just walk you through your first loan really easily. The break everything down so you can understand everything before moving on. I can't wait to get my car loan. Happening this new year!
I have banked with Suncorp 15 yrs they are a loyal bank - fair prices, great customer services, but maybe lack in features e.g cardless cash
Interest rates were not comparable in the first six months of 2015, they are now, but that can be annoying when you know other providers are charging less for the same product.
Dont have a loan with them now but had a joint loan a couple.of years back. Best repayments and lowest interest rates.
Really and truely check the fine print - especially if signed up through "independant" brokers
Got caught in a high interest loan years ago.
Always helpful .
My local bank tellers are incredibly friendly and helpful.
Couldn't be happier!
Good bank .
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Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 5.95% would cost $34,757.21 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,590.57 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,340.57 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,832.61 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.39% would cost $35,126.40 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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