Virgin will do ANYTHING to get out of settling a legitimate claim, avoid them like the plague! Claim submitted in April 2021 after cyclone Seroja, which we were indirectly affected by. Now we’re in August 2021 & still no end to aforementioned claim. Virgin has had quote from reputable company, sent out an engineer who has said damage caused was direct result of unprecedented rainfall in area, yet now they want to send out ANOTHER engineer to know WHEN the incident occurred (engineer must have a crystal ball.) They are essentially trying to find a way to deny this claim. Pathetic bunch, charge higher than normal fees, we have been loyal to them for over 7 years with only one previous storm claim (patio roof sheets blown off) and one vehicle (hit & run by other party.) Only plus to them, their customer service agents are very friendly & professional. Take your business elsewhere, consumer beware! Virgin do not want to support local - they wanted to send an engineer from Queensland to inspect site, when we are WA based.
Promised to send a $100 e-gift card for the policy of home insurance. Went abroad for a couple of months and not received anything. Back home this month and called their service department. Simple issue, a couple of calls, two weeks, nothing. Gave it up and changed to some other insurance supplier.
A pro is that their pricing is extremely competitive. A con is that unlike some other insurers, they don't offer discounts to your premium If you take extra safety precautions. For example installing security cameras in common areas, or having fire extinguishers and fire blankets will have zero impact on your Virgin money premiums.
My household had been with another insurer since 2006. We just decided to switch to Virgin's "home and contents" insurance. I am happy because they are cheaper than our previous policy.
Personally, I'm very happy about Virgin Money but I am still thinking on moving to another insurance company that is more efficient with their customer support one that has better and higher coverage value. But overall, I'm pretty happy with them.
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