ANZ warns customers against ‘incredibly realistic’ phishing scam

By Ceyda Erem · · 2 min read
Fact Checked
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ANZ customers are being warned to pay more attention to their inboxes due to a recent and incredibly realistic phishing scam. 

‘Phishing’ involves a hacker extracting personal information from a credit card user by posing as a legitimate business or financial institution. 

Security company MailGuard said it believed that the email had already reached a number of inboxes by Wednesday morning and will continue to spread. 

RELATED: Online credit card fraud reaches new high

The email alerts customers to an ‘unsuccessful payment’, and asks them to log into their account.  

“The email, from a display name of ANZ Internet Banking and sender email address of customer.data@anz.com, claims that ANZ have been unable to contact you, and asks customers to click to update their phone number,” MailGuard explained in a blog post. 

Once recipients pass the convincing landing page, they are asked to login and provide their Customer Registration Number (CRN) and password. 

The scam will then ask customers to provide their three security answers in order to ‘verify your identity’, retrieving more personal information in the process.

Despite its convincing appearance, MailGuard have advised ANZ customers who may receive the email to look out for warning signs, such as the illegitimate landing page URL and the frequent grammatical errors.


Source: MailGuard

As online scams are becoming more convincing, it might be a good idea to brush up on your credit card safety knowledge. You can check out our in depth guide or have a quick refresh with our tips below on how to stay safe online: 

  • Never provide your bank details over the phone or by email 
  • Download anti-malware/virus software
  • Look for the ‘padlock’ symbol at the front of the URL when shopping online
  • Never use public Wi-Fi to do your banking 
  • Frequently check your bank statement for unusual behaviour 


What to do if you think you have been a victim of a phishing scam: 

  • Ask your bank for a new credit card and change your PIN and password 
  • If you notice a number of unexplainable purchases charged to you card, call your bank immediately 
  • Request a new copy of your credit report and make sure there aren’t any unusual marks on your file

Thinking about getting a new credit card? Check out our credit card comparison tool.

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