Bank Australia home loan reviews

They are always courteous and helpful.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Easy to get a loan and deal with. I would recommend this provider.

Price   4 / 10

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Easy banking.

Price   8 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   9 / 10

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Excellent services with minimal fees and helpful staff.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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They were extremely helpful when I applied for this loan. They were helpful and were patient with all my questions.

Price   10 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   10 / 10

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Very competitive home loan rates. MECU interests are its members not shareholders. All profits are invested back into the bank to provide fairer fees and banking for members.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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I love this bank. The customer service is outstanding. It is never a problem to contact them and get help when you need it. The staff are so helpful and knowledgeable of their product. The rates are fantastic and if you pay extra it means your loan is covered and gets paid off that little bit quicker. I would only say that there are pros to having this bank and would recommend it to all my family and friends.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Having dealt with NAB, Commbank, ANZ and Bank of Queensland for home loans, I have found bankmecu to be the best. My contact was always "an expert" rather than just a phone answerer. I never had to meet them personally, or even go into the branch to get a loan, but they were always there whenever I needed them. Simply spectacular service from Rob at the Southport QLD branch. I remember our first home loan with Commbank was good, because we dealt direct with the manager and he made things simple. While legislation has made issuing loans harder, bankmecu have found enough experienced staff to still keep it simple for their clients. Thanks bankmecu.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They have grown bigger , but retained their personal service touch and genuine enthusiasm to help you. I do recommend them to people & clients.

Price   9 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   4 / 10

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bankmecu provides personal service, even over the phone. Walk into the bank and they will recognise you then recognise your children when they open their accounts. They are responsible - will do their best to help you secure a loan but not if they do not think you can service it. bankmecu offers greenloans and puts back into the environment. Currently put 100 hectares in Victoria to replant and save endangered species in the area. If a mistake is made, they will fix it.

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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Extremely good bank with great customer service

Price   9 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Local bank full of local people. Good rates and impeccable service.

Price   6 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   4 / 10

Trust   5 / 10

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The assistant bank manager was more than helpful and was the reason we switched over

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   7 / 10

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Best rate, no account keeping fees Where else can you get a rate like 4.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I just put my application for Home Loan to Refinance Existing Home Loan. Initial application, they pre approved my loan but after making lots of effort they tried to push me for Home Insurance from them when I didn't want, they said your income is less what you stated in initial application. They should mention it before that your income is low loan. Finally got loan approved from other Financial Institution. Thumbs down for me.

Price   1 / 10

Features   7 / 10

Customer service   2 / 10

Convenience   7 / 10

Trust   0 / 10

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Good value

Price   9 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   8 / 10

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Bank MECU is ethical, provides best service at the lowest cost and operates for the benefit of the customers who are also the owners. Excellent.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I would highly recommend this bank to anyone. It has the best customer service, best rates, best options to pay off a home loan and no question is too simple to answer. I have bought and sold houses due to the friendly service, efficiency & knowledge & security of this bank .

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Refinanced an investment loan. Great interest rate, outstanding customer service. Fantastic online banking. Entire process seamless. Would not hesitate to wholeheartedly recommend Bankmecu.

Price   9 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Decided to refinance a home loan with extra borrowings. Decided on Bankmecu due to offering good rates and fees. What I didn't expect was to have many supporting documents, clearly showing income stream rejected. These included the ATO notice of assessment. Not good enough for them. They wanted every page of my tax return for a couple of years. Why you may ask? Their response was that the taxable income on my tax return was higher than my wages stated on the application. They wanted to know where all the extra income was coming from? "To be responsible lenders" of course. I have never required to provide such fine details for a home loan with any other bank. I promptly informed them that they could withdraw my application. I now realise why they have to offer such good rates to encourage people to go through this ordeal. Never again.

Price   9 / 10

Features   4 / 10

Customer service   2 / 10

Convenience   0 / 10

Trust   0 / 10

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This has been my bank since 4 years old. 48 years ago. Always helpful, convenient with great customer service. The banks name now is MECU. They have grown and merged over the years. They started out as a community credit union about 54 years ago. I would definitely recommend this bank.

Price   8 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   8 / 10

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The Bank did exactly what we wanted it to do.

Price   9 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   10 / 10

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They actually go out of their way to help. Nothing is ever a problem. Great rates and easy to get a hold of. Couldn't recommend them highly enough.

Price   7 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   5 / 10

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If you really need to apply for a housing loan, go to the head office. Stay away from the other branches, they promise you the world and don't deliver. They think you owe them a favour for bringing your business to them. The regional management needs to investigate how these "staff" conduct the service they are supposed to give to customers.

Price   2 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   1 / 10

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I love bankmecu. They are customer owned (not out to make big $$$ from you) and have a social and environmental conscience. Plus they offer great rates and great products. Escape the tyranny of the big banks!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   8 / 10

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