My son had his house loan with Bank Australia. He passed away suddenly a month ago at age 54, leaving behind a mortgage and two of his five children who were living with him (twenty two year old and seventeen year old daughters). I notified Bank Australia several days after his passing. There was very little sympathy as I was passed around from one Bank Australia staff member after another. Before we were able to even have him buried, they were after their money. And this chase after the money has persisted for the past month since my son's passing. We have now engaged a lawyer to deal with Bank Australia as it is to stressful for myself and my daughter acting as executives for his estate. I can't believe their thoughtless grab for money. I thought the Banking Royal Commission was going to stop this sort of behaviour by the banks. pparently not so for Bank Australia. So here we are desperately looking for alternative homes for the children and their dog, trying to sell off all my sons possessions to raise some money to keep Bank Australia at bay. My daughter looks like having to take out a loan against her house to meet the payments being demanded. We are under so much pressure due to Bank Australia's behaviour and lack of empathy. Sadly, I was a member of one of the fore-runners of this bank back from the 1970's, to around 2000, when they were the Education Department Credit Union (EDCU). EDCU even occupied the same building that is now Bank Australia's Head Office in Kew, Victoria. So it really hurts to go back to where a very decent and caring bank once stood, and deal with the indecent and uncaring bank that stands there today. If you are looking for a bank with moral ethics, Bank Australia is not for you. I will keep this site updated on my dealings with Bank Australia as the situation progresses. It could well finish up with the Banking Ombudsman.
Great customer service.
Great experience with Bank Australia. From the first step everything was very well organised and clear. They did a great job answering all questions that I had and aways made herself available when I had a question. Would highly recommend to anyone wanting a home loan.
Exceptional phone customer service, every time, by every staff member!
We had a very positive experience with Bank Australia, thanks to the assistance we received from the Bendigo branch staff.. We needed to finance a house purchase on a tight deadline and Emily was able to make the necessary arrangements to make the finances available. We really appreciated her expertise and helpful attitude throughout the process. We have been customers with the Bank for a long time and are impressed by its ethical and environmental standards and are happy to recommend Bank Australia.
I was very excited to be applying for a loan with Bank Australia due to their ethical stance on the environment and other things such as live animal exports. However, whilst I have always been treated well by CBA and other large banks who I have dealt with in the past, I was given the complete run around from Bank Australia. Their loaning approval staff seem to be completely incompetent and very unhelpful, and I felt they addressed my application with suspicion and arrogance. Not a good experience at all.
Bank Australia is local and they act like it. They build relationships with their customers and treat them as individuals. Their rates are better than the "Big 4" and their service is better too. The only downside is that they don't have as many branches, so sometimes you have to go out of your way to go to a branch. However, they do a lot of business by post, email or phone, so it's hardly an inconvenience.
Local branch with manager authorised to ok loans quickly. Green conscious with money sourcing and investing. Members ie customers own bank. Little feed back review once loan is established.
The experience I've had with Bank Australia has been exceptional. Both through my lender and teller at a branch. Professional, dedicated, and thorough, as well as being decent people they genuinely seem care about the work they do and providing great customer service. I wouldn't hesitate to recommend Bank Australia, nor the Home Loan team.
Competitive rates and low fees. Bank Australia does a good job at being ethical, unlike almost all the rest. Customer service is the best I have ever experienced.
They are always courteous and helpful.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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