Great service and easy to find facilities.
In all the years I have been with bank of Melbourne which before hand was St George all my dealings have been very helpful with no complaints. The online banking website has changed in recent months which seems more complicated. They should never have changed it
Have held my Home Loans with Bank of Melbourne for the last 6/7 Years. Unfortunately they can be a hit and miss in the Customer Service Department just like playing the Lotto. Recently I called up to see if they could give me a better Home Loan rate or price match a quote I received by NAB and you guess it! No jack pot what so ever. I guess it pays to shop around. In the famous words of GUMPY lifes a box of chocolate you don't know what your gonna get. At this point in time i'll think ill go with the Chocolate Hazelnut NAB instead of the ROCKY ROAD of MOB. Each to there own cheers.
I refinanced 2 home loans with BOM in Feb 2020. They didn’t settle until June 2020. They asked for the same sets of documentation 5 times. Then asked for additional paperwork not previously mentioned after this. Un-explainable delays & poor communication. Didn’t explain fees or paperwork. Put a substantial amount of money into a redraw facility & the money wasn’t accessible for 1 month. They basically appropriated all my savings & made me write a letter to them to get the savings back. Had to go to AFCA for compensation which was awarded. The cash back offer just isn’t worth the hassle of this bank. Avoid them.
BOM is a good bank with excellent customer service. Wait times low and my questions have always been answered timely with good financial support. Online banking very good too.
Bank of Melbourne offers great, personalised service and are responsive to our needs. They are happy to review their interest rates regularly and will price match.
Always seems to increase their rates higher then other bank. Not a good service.
Young couple, first home together and the bank has been with us every step of the way. Our local branch (Mikey) is always friendly and knows our needs and account as soon as we walk in.
Good value product, friendly staff, timely follow up on every enquiries updates.
Did not follow settlement instructions for our investment property, causing us to gain additional 5 years to our owner occupied mortgage, as we had clear documentation they had to take responsibility. Currently trying to get a fair resolve through ombudsman. Our advice is keep all records, regular screen shots of account and double check they have complied with your instructions, very sneaky and deceitful, all done with a friendly smile. Beware.
Not many branches. Charge you to deposit cheques at Westpac. Don't have pay full credit card automated online.
Consistent and professional bank. Have always helped with any customer service enquiry I have. Just wish that they would be more willing to lower interest rates. Several times now I've had to get my broker to help me negotiate a lower interest rate to deter me from re-financing. Online banking experience has been good overall, nowhere near as good as the Big 4 banking apps but not too shabby either.
Competitive interest rates with good sign on bonuses. Brick and mortar shopfronts with real face to face customer service.
They allowed me the opportunity to build my portfolio but rates are high in the current climate.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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