I love my bank. Friendly staff, good products and great technology.
Excellent customer service, top security, simple process to refinance, convenient web platform (and branches).
I like Bank of Melbourne because it provides flexibility and transparency for us. Although we don't have any branches in our state it doesn't limit our ability to access anything we need from a banking perspective. The phone and online support is customer focussed and friendly. You're always talking to a person, not pressing buttons for options.
Have no problems with them. Easy to communicate with and very friendly.
No flexibility on rates.
They are not what they portray. All lies.
They take the time to provide quality customer service, and haven't out sourced their call centre at the expense of customer experience.
Bank of Melbourne are a very solid and trustworthy bank with competitive interest rates. Customer service and follow up has been excellent. Branches are convenient. Love their online banking. Very user friendly.
I went through a mortgage broker and the communication between them and the bank was pretty good. If i had a query i would have an answer back the same day.
Dealing with Commonwealth Bank felt like a breath of fresh air in comparison to other banks. They are constantly in contact to ensure that we are getting the best deals and are happy.
The service is good but I would like better communication when with regards to interest rates.
Very professional and friendly staff. Happy to explain in common terms the confusing world of banking
Terrible customer service lender
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.