Serious Saver said it was offering 2 percent followed by variable rate after four months. However, it turns out the 'introductory offer' (only for those who don't have an account with them) is also variable. Hang on, if you offer an 'introductory offer' that is variable, say in clear terms that it may vary from the day you begin banking with them. That's what happened. I put a large amount in this account but in less than a month, the rate dropped 0.5 %. And it could go down again, and again. An 'introductory offer' is a clever disguise for HSBC. I also put some money into the Macquarie Savings account offering a 'welcome rate' (again for those who have no prior account with Macquarie). The difference is, the 2 percent is fixed. HSBC needs to be more transparent.
I opened this account to get the honeymoon interest rate and bonus $100. I had heard that the app was atrocious but they’ve put out a new Australian app which is much better. The process to open an account is a bit clunky, but I got there in the end.
Went to close my account today in person due to the balance of my account being in excess of online closure limits but more importantly because I found another bank with a much better interest rate. Was treated like a pariah, they wouldn't accept my uploaded drivers license, which is a service provided by the Australian Government and is accepted by anyone and everyone else. Have never had a problem before. In this pandemic environment and current technology, they still wanted the hard card so they could handle it and possibly infect me which meant I had to go home and back again so they could do so. The account I had did not pay my account the quoted interest rate, they had a million excuses, they talk like robots, couldn't give any reasonable explanations to any of my questions, don't know what they are talking about and this included branch staff members and online customer service. They quoted incorrect fees versus what they actually charged me, yes they charge you to take your money out. I could go on and on but in short, I have had many accounts with many different banks, HSBC is without a doubt the worst. Highly recommend you go elsewhere.
Only one contact number which goes to an off shore call centre full of people shouting. Staff member there was unable to assist me with even basic account information. Difficult to transfer money out of the account, without downloading a mobile phone app or waiting to receive a secure key device, none of which was explained in the account set up process. I felt very insecure about dealing with this bank due to the lack of customer support.
HSBC has been the best bank that I have used till now, great service face to face and over the phone, very professional and great customer service and always going that extra bit to assist
Reliable service. Never any problems accessing money. Can use Westpac ATMs without fees. No monthly fees. Cannot recall last time I incurred a bank charge. Convenient branch location in the city. VISA debit card attached to account is FANTASTIC, convenient, useful, fantastic. Have been able to use it online, also for renting cars, etc. Downsides -- HSBC linked to laundering drug cartel money in South America. I had trouble accessing funds while travelling in Africa even after I notified HSBC that I was in Africa.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
bonus rate for 4 months
Minimum deposit of $200 and no withdrawals in the month.
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.
Make 5 or more successful card purchases per calendar month using your Up debit card and digital wallets (ATM transactions excluded).
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