I love that the bank is very helpful, and the security is great as its very hard for someone else to access my account.
I switched banks recently and while the institution is a lot smaller, everything else about them is more impressive in every way when compared to my old bank.
I recently had a Fraudulent Claim made against my Visa Debit Card which is attached to My Daily Savings Acct where my pay is deposited. I called NPBS within 15mins of the Claim being made & tried to have them block it. I could show them online that the site claiming Funds had SCAM Alerts listed but they would do nothing. My Statement said Funds still in My Acct but "unavailable". I was greatly distressed to learn that if my whole pay had've been fraudulently siphoned out of my Acct -NPBS would do nothing! They advised me to wait 7 days to see if funds where re-credited -Ha! They then said I could apply for an investigation which would take another 21 to 28 days. I lost $70. Cancelled Visa Debit completely. I have No Faith in NPBS to protect my interests or my money! & thus the poor ratings I gave in your survey above.
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