I have been with Newcastle Permanent for the past 35 years and I have no intention of changing. The customer service is excellent both in the bank and on the phone. The staff are always friendly, patient and helpful. Locations are good and I like being able to access my banking institution on Saturday morning as I work office hours. My two children have accounts here as well and helped them understand how to use the various services. Highly recommend to others.
When I left my marriage many years ago, I was an undischarged bankrupt thanks to my husband. I finally got a job and went to Newcastle Permanent Building Society to open an account. I explained my situation at the interview and it made no difference. I was accepted as a new customer and have been with them now for about 35 years. They really do look after their customers. They are not accountable to share-holders, so they make decisions in favour of their clients.
Their customer service is always good and anytime I’ve had to deal with a real person, face to face or phone, I always feel heard and helped. ATM access is shared with bigger providers so there are no problems withdrawing cash. I have encouraged my children to open accounts because I am confident that they will be looked after with products that do actually offer shared value and reliable service. They are at the beginning of their financial institution relationship and have the opportunity to continue to grow with NPBS.
When my account was hacked Newcastle Permanent picked it up straight away and within two days my money was back in my account and they checked on my well being with follow up calls. Commonwealth bank took three months and stuffed it up totally.
For everyday banking, I'm generally happy with this Building Society. However, for loans, credit cards etc. they seem to only lend to people who already have money - not people who are just starting out. I won't go for a mortgage or personal loan with them in the future.
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