When my account was hacked Newcastle Permanent picked it up straight away and within two days my money was back in my account and they checked on my well being with follow up calls. Commonwealth bank took three months and stuffed it up totally.
For everyday banking, I'm generally happy with this Building Society. However, for loans, credit cards etc. they seem to only lend to people who already have money - not people who are just starting out. I won't go for a mortgage or personal loan with them in the future.
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