They held a deposit for whatever reason (AML? Who knows) and then from that decided to freeze my account. When I enquired they delayed me with canned responses. In the mean time another 2 deposits came in (from the same person). They ended up calling the person that made all 3 deposits (1 which was already in my frozen account and 2 pending) to confirm that he hadn’t been scammed by me. The person confirmed he was happy for all three deposits to go into my account. They subsequently unfroze my account but the 2 pending deposits never appeared. It’s been weeks of me asking where are those deposits and I am not joking when I say this… they repeatedly, email after email, tell me they know nothing about an additional 2 deposits! But they called the sender to ask about them! To this date they refuse to put into my account $2,500 that they know they have and of course the sender has enquired on his end and his bank is saying that they can’t get the money back because Suncorp has the money.
I have had a bank account with this bank since I was 11 years old. This bank is so flexible. Customer service is responsive, fast and efficient. Information concerned is explained clearly and repeated if I am unsure. Costs are either extremely low or none at all. I don't see any other bank in my lifetime as close to Suncorp Bank. I would recommend Suncorp to friends, families and everyone I come across that had any bank related queries. I would even bring up information about the bank, even when not asked about. This is how satisfied I am with Suncorp bank.
I am the administrator for an account, as one party died 3 years ago and the other is in high care dementia ward. Suncorp sent a new visa debit card to their account to the dead party to an obsolete address, 3 years after he has passed. This was posted all over Facebook and someone I knew contacted me to ask if it could be my family. I rang Suncorp 3 times, but they wouldn't even look up the a/c and listen to my problem, said I have to go into the branch. The branch closed in my town a couple of years ago, so this isn't practical. I then rang the number to contact the branch, after waiting forever I was told they couldn't put me through, couldn't give me the phone number as it was an extension. I said that was ridiculous that you can't ring a business in this day and age, so then she gave me a number to get rid of me. I rang that number and it says "your call cannot be connected, please ring the number and try again." What are you supposed to do? Not happy.
I like this bank as the customer service is very helpful. Their products are competitive and their online banking app is very easy to navigate and has many options for banking, loans etc. The only downside is they don't have branches in my area anymore, so having to go to the post office for banking needs just really is not helpful.
I have found Suncorp Bank to be very good. I have banked with them all my working life and have never had any problems. The only drawback is there are not as many branches as other banks.
I loved my bank when there was a branch in the district but when it closed and I had to travel it became inconvenient and now that branch has closed and I need to do everything online. I worry that they will keep closing branches in smaller communities and centralise their operation to the bigger cities.
Doesn’t matter how many years you are a customer, they treat you like a number. They don’t care. All they do is earn money for their shareholders and directors, not for their customers. I only stay because the internet banking is easy and reliable, that’s the only positive I have to say.
Staff are always friendly and helpful when dealing with them in branch or over the phone. I have been with them for over 15 years. I like that I can arrange sub accounts for bills, Xmas etc and is so easy to use on either my phone or on my laptop.
I have scored them lower as the town I live in does not have a branch (the closest is 2.5hrs away). This means that I often have to pay Atm fees for withdrawals as the partnered bank atms that waive the fee changes all the time. Generally competitive term deposit interest rates. Easy to manage app.
We have never had a problem with our home loan or my accounts with Suncorp. From the day I left NAB and joined Suncorp I cannot fault the service and staff. Nothing but lovely every time. Will not change again.
Suncorp have absolutely gone above and beyond to assist me as a customer. I came over from another provider which was no longer working for me and my needs. I honestly have nothing negative to say about Suncorp as a company. Their staffing are professional, welcoming, compassionate and understanding. Truly a fresh breath of air.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.