Love that this bank is big enough for security, without losing the personalisation on a smaller institution. With my home loan too, I have no fees on my everyday account.
We use Suncorp for a joint account for bill payments and such. The face-to-face customer service in the branch leaves something to be desired. I visited a branch for the first time and found the stuff condescending at best, they had outdated information for myself (no idea how) and made me feel like a criminal for requesting a replacement card due to losing my card. The service online is fine - the desktop Internet Banking site is easy enough to use, even if it does feel a little dated. Be aware there are two apps for mobile devices: The "Suncorp App" and "Suncorp Bank". Both have different features. You can only make instant payments to other banks' accounts from the new "Suncorp App". Half the time they only introduce new features in to the new app, and they don't work for ages e.g. PayID was added months ago but it still doesn't work and the "app support" team can't fix it?! Overall if you just need a simple transaction account to set up some direct debits, low fees, and don't care for customer service - "if it works, it works", then Suncorp is not all that bad. If you want personalised service and care, don't bother, you won't find it here!
The customer service is excellent. Living in Newcastle there is only one bank I can go too but worth the 20 minute drive. Started using Suncorp when we lived in QLD and being happy with their service we stayed with them. Staff have always been helpful and their knowledge of their products excellent. Interest rates are lousy but so are all banks, not in it for the people but their shareholders.
I like the way I am treated like a person and they are excellent in the way they explain any question you ask and are proactive. What I dislike is their call centre is based overseas and some of their accents are hard to understand or the line is full of static. There are not enough tellers in Sydney and they continue to charge for withdrawals from their own tellers. Plus not enough physical banks.
I don't do a lot of Banking, only my day to day account. I have found the Staff at Suncorp very friendly and helpful at all times and I have no intention of changing any time soon.
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