Incredibly competitive rates and every time I have spoken to the customer service on the phone, they have been knowledgeable, helpful and really friendly.
So easy to use! Especially for all the barefoot investors out there who already have ING accounts. I can check my policy when I co eco my bank statements. Absolutely love it. And very price competitive.
Changed from AAMI to ING and would never go back. Two policies, both comprehensive for 80% less than one previous policy with AAMI. Easy to deal with. Exceptional customer service, Very professional.
Just changed insurers from CGU to ING. The biggest mistake I’ve ever made. They don’t tell everything. I’ve sent through via email the same documents three times and I get a reply email stating it’s been received. Every time I call them still waiting for said documents. Documents finally appear. Prior to waiting for the documents to arrive in their inbox I get told that all I need is to pay my excess. But was told that until my first initial direct debit comes out they can’t process the claim. So now I have to wait a further two weeks before having my car repaired. I’m a shift worker so therefore the wait is two weeks. I will never ever recommend ING to anyone. Absolutely disgusting.
Do not go with ING. I was rear ended, had to take my car to their preferred repairer, even though I swapped from Budget and I had a preferred repairer there (it was meant to be an exact policy change, obviously wasn't). Instead of actually having some common decency, the customer service representative I spoke with decided to read out a disclaimer from the product disclosure statement. Absolutely no care for the customer. Especially in a situation where I wasn't at fault, where my car is only just over a year old, and the person who hit me made the claim, I'd expect more. At the least some sort of empathy. Unsure as to why insurance agencies need to make things so difficult for the customer for the sake of money! Sad that at the end of the day that's more valuable to them. Will be changing insurance providers as soon as we get our car back!
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