Thumbnail icon for ING

ING Car insurance reviews

Overall rating
0.0/10
Value for money
0.0/10
Policy coverage
0.0/10
Customer service
0.0/10
Claims handling
0.0/10
Trust
0.0/10
Based on 1 review as rated by the Mozo community.

Recent ING car insurance reviews

Sort reviews by: date | star rating
  • ING Car Insurance review

    Overall rating   0 / 10
    Go with anyone not underwritten by Auto & General

    Do not go with ING. I was rear ended, had to take my car to their preferred repairer, even though I swapped from Budget and I had a preferred repairer there (it was meant to be an exact policy change, obviously wasn't). Instead of actually having some common decency, the customer service representative I spoke with decided to read out a disclaimer from the product disclosure statement. Absolutely no care for the customer. Especially in a situation where I wasn't at fault, where my car is only just over a year old, and the person who hit me made the claim, I'd expect more. At the least some sort of empathy. Unsure as to why insurance agencies need to make things so difficult for the customer for the sake of money! Sad that at the end of the day that's more valuable to them. Will be changing insurance providers as soon as we get our car back!

    Value for money
    0 / 10
    Policy coverage
    0 / 10
    Customer service
    0 / 10
    Claims handling
    0 / 10
    Trust
    0 / 10
    Less
    Monique, Victoria, reviewed about 1 month ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    About Mozo community reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.