It’s very disappointing to confirmation of account details from a bank you have never spoken to. I called at 11.07 am today 20/8/2021 was on hold for 28 mins to find out someone was applying for a loan in my account. They asked me for my number in case they lost the call, I gave it to them and got no call back. I call back and 29 mins later I get through. Speak to a guy who knows how to aggravate someone by not answering questions when asked. In total I have spent 1 hour and 20 mins to be rudely hung up on because someone is fraudulently using my name to get a loan from the bank. If someone doesn’t return my call by 5 pm today 20/8/21.
86 400 is a fully digital bank, meaning they don't have any branches, or any of their own ATMs. However, regardless of this, they are a bank that is competitive with the 4 major banks, and in some cases, offers features, or fees, that are better than the 4 majors. They also listen to customer feedback, and have been improving their smartphone app, adding in features like scheduled payments, and allowing you to view account balances from other banks.
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