Bank account customer reviews

Read the latest bank account reviews from the Mozo community. Thousands of Australians have reviewed their bank, credit union or building society to give you the inside story on everything from sneaky fees to customer service.

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Recent bank account customer reviews

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  • Up Everyday Account

    Up is wonderful!

    Up is easy to use, and the staff are always available to help when you need them. Plus, they have an excellent interest rate!

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    Jake, Victoria, reviewed 7 days ago
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  • Westpac Choice

    Overall a good bank

    Easy access, staff are friendly & polite No banking issues I don’t find getting to talk to someone online the easiest

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    Nola, Queensland, reviewed 7 days ago
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  • NAB Bank Account

    Change to Nab, you won't be sorry.

    I have been with NAB for ages and they are always knowledgeable, friendly and prepared to go the extra way to find the answer. I would recommend them gladly.

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    Lorin, Western Australia, reviewed 7 days ago
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  • NAB Bank Account

    Winner

    I’m looking to change banks. I’ve had fraud and no follow up. The beaches don’t even handle cash it’s a joke. Not a fan of NAB. However my fees & charges are ok and overall I’ve used their online banking with ease.

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    Beth, Victoria, reviewed 7 days ago
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  • ubank Bank Account

    I recommend ubank

    I have banked with them for many years and gav never had an issue.

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    Meagan, Victoria, reviewed 7 days ago
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  • Commonwealth Bank Smart Access

    Excellent bank just needs better communication

    Pros: good service, fast transaction Cons: bad communication

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    Jakob, Western Australia, reviewed 7 days ago
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  • People's Choice Everyday Account

    A service based bank; customers are the priority.

    I like the flexibility of this financial institution that offers banking that suits me. I like the physical location of my nearest branch, along with the phone support direct to the branch. The service team are always so very helpful and courteous and go beyond to meet my needs.

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    Nadine, South Australia, reviewed 7 days ago
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  • Westpac Bank Account

    Very efficient especially sending money abroad

    I like westpac because I like their debit accounts. Their savings account is good - I can split the savings towards different goals without having to create new accounts. This way I get more savings. Their service is good - the app is friendly unlike CBA. I would recommend for a debit account.

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    Priviledge, Victoria, reviewed 7 days ago
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  • Defence Bank Everyday Access

    Tahlee

    They may lack in branches, but defence bank make that up in their knowledge, products and amazing customer service. I have been with defence bank since I was 13 and will never change. They are one of the best. Being able to call the local branch and get help instantly is amazing when your stressed about something on your account. When going into the branch, you feel like you are talking to a friend as the people that work there rarely change (which says alot about the kind of bank they are). Would recommend this bank over the large banks if you really want to feel looked after.

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    Koch, Queensland, reviewed 7 days ago
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  • Commonwealth Bank Smart Access

    Good

    The Commonwealth Bank is really good because you get free rewards with any account (e.g. save 10 dollars at Coles) the bad thing is there closing lots of branches which Is not god for the elderly

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    Jacob, Queensland, reviewed 7 days ago
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  • Beyond Bank Bank Account

    Beats the big banks hands down

    Beyond Bank is staffed by knowledgeable, responsible people, unlike many banks these days. It feels safe and secure, but also like they are helping you personally in a way a big bank never does. I love going in person, but their online interface is easy to use. If you want to stand in a long queue waiting for somebody to help you, you should go to one of the big banks. If you want quick service, and a seat while you wait, Beyond Bank is for you.

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    Cathy, South Australia, reviewed 7 days ago
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  • Westpac Choice

    Happy and satified customer

    I have had 5 min max wait time and friendly and helpfull service everytime i go the casuarina NT BRANCH

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    Toni, Northern Territory, reviewed 14 days ago
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  • RACQ Bank Bank Account

    Pathetic customer service

    Service from Stafford branch pathetic. Young man serving knowledge was very poor, communication not acceptable. Overall experience in two dealing with him leaves poor impression on training provided to staff. rating 0/10

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    Eric, Queensland, reviewed 14 days ago
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  • ANZ Access Advantage

    Overall I don’t see myself changing banks

    I’ve always been with ANZ and they suit my needs and what I’m looking for in a bank perfectly. The only problem is that they are usually doing maintenance on their internet banking every Saturday night which was becoming an inconvenience as I needed access to my accounts if I was going out.

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    Molly, Western Australia, reviewed 14 days ago
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  • Bankwest Bank Account

    APRA disaster waiting to happen

    you want a bank that is a APRA disaster waiting to happen? then this is the bank for you, they purposely without pays from hitting account, insult customers, refuse to take complaints. this has to be the worst bank on the face of the planet, there 'customer service' is infuriatingly useless

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    Brett, Victoria, reviewed 14 days ago
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  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Bank account comparisons on Mozo - rates updated daily

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      interest rate
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    Browse all 172 bank accounts in Mozo's comparison database.

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