Citi savings account reviews

Great for travel as it keeps prices low, not so good for accessibility.

Price   7 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   10 / 10

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Thinking about changing my bank account as they are not very helpful when I need assistance

Price   4 / 10

Features   7 / 10

Customer service   2 / 10

Convenience   3 / 10

Trust   4 / 10

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Overseas fee free

Price   9 / 10

Features   9 / 10

Customer service   4 / 10

Convenience   10 / 10

Trust   10 / 10

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Positive - Great customer service, always on the ball, no fees for minimum deposit. Negative - no actual branch

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   10 / 10

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I use Citibank for travel, they have saved me a lot of money in ATM fees as they have many ATM's all over the world. When I have had to call them I was very impressed with the level of customer service.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Great security but it's so hard to set up an account and difficult to transact.

Price   8 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   2 / 10

Trust   6 / 10

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It is a famous bank.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

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It was good, I'm happy about this/

Price   9 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   10 / 10

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It's good and no issues.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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There are no charges for the savings account. The interest rate is pretty good and it's very easy to use and access.

Price   7 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   6 / 10

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Easy access.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Though they don't have a physical branch in Qld the internet banking and customer phone service is so quick and efficient always so I don't feel I need a branch.On the rare occasion I need to deposit a cheque I can use the Post Office and they are efficient.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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I am contacted by e-mail, and m.phone which is excellent. Staff always courteous and extremely helpful. I only wish all other banks I have used were as customer focused.

Price   7 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   0 / 10

Trust   9 / 10

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Account linked to my everyday account. Transfers easy.

Price   7 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Citibank are the WORST bank I have ever come across. I tried to create a Plus account to use whilst travelling overseas. The features look very good on paper, but there's no point if you can't use them. I have had to call them so many times and spend many hours on the phone, and they still can't send me a debit card that works. I've had cards delivered to me that are declined, and one was even eaten by the ATM. They continually ask me to fill in documents and go to the post office for ID checks. I finally gave up and went to the Commonwealth Bank to get a Travel Money card, which worked fine. You can put AUD on it and it'll do the conversion on the fly. When you're back from your trip, you can transfer the remainder to another CBA bank account. Citibank are currently holding my money and not letting me transfer it. This is ridiculous.

Price   8 / 10

Features   8 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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Great bank, no fees at all, love it.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

Less

Takes ridiculously long to transfer money into another bank account. Most banks take 1-2 days where as Citibank likes to hold onto your money and make a profit by holding it longer. Inconvenient and annoying.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

I love banking with Citibank. Their customer service is outstanding. Within a few seconds of calling them I am speaking to a real person and not stuck in a queue. They are able to fix any issues I have really quickly. I find their interest rates on my savings account to be very competitive and I am not charged any fees when I use their ATM's overseas. The only negative I would say is that they don't have a branch in Launceston where I live.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   10 / 10

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Not terribly organized.

Price   4 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   3 / 10

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Very good bank with no monthly fees. The only downside is customer service. Last time, I had some issues with my funds transfer, I asked them to close my account. So, instead of offering any explanation, they asked me to visit the branch to get my account closed. Otherwise an exceptional service and product.

Price   10 / 10

Features   10 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   9 / 10

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No fees even when overseas - big plus!

Price   7 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

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This is one of the best bank customer experiences I think I have ever had. No fees and it means NO FEES. I am happy with the features of the account, the internet banking is safer than any I have ever used and the customer service is always helpful and solve my queries.

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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They complicate simple transactions like fund transfer to my other account in other banks or just viewing your transaction history. You have to wait for a transaction code to be sent on your mobile which takes forever. They need to modify their online banking system

Price   2 / 10

Features   1 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

Less

I have been with this bank for the last 6 years. Though this bank hasn't got as many branches as other major banks in Australia, I never have to pay any fees to maintain my Everyday account with this bank. They have lots of other partner banks whose ATMs I can use to use my everyday card. Plus I have linked Online Saver account, with which transferring money overseas just becomes a breeze because I get best conversion rates and no other fees at all. I also feel this bank to be very reliable because it is a world renowned bank and I can trust the bank and have been able to use my card overseas at thousands of ATMs around the world.

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   10 / 10

Less

Every bank is doing its work at some level to become the best, but this bank is good and truthful.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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