I have been trying to set up an online Saver account with Citi for about 6 months. Their website records an error at the end of the application process every time. I have tried about 20 times. I’ve tried in my name. My wife has tried. My mother has even tried. It doesn’t work. We have called customer support about 6 times and they are absolutely hopeless. They have no idea. I suspect that their account is not even available anymore, but they just keep advertising it.
Poor and grossly outdated and inefficient online platform. Not able to recognise the BSB for UBank. When you run into problems, such as unprocessed transactions, the Customer Interface / outsourced call centre has no ability to rectify. Gave me a Sydney number, but no one answered that.
I use Citibank for travel, they have saved me a lot of money in ATM fees as they have many ATM's all over the world. When I have had to call them I was very impressed with the level of customer service.
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Savings account comparisons on Mozo - rates updated daily
18-29 years old
3.00% p.a.(for $0 to $30,000)
standard interest rate
0.40% p.a.(for $0 and over)
Govt Deposit Guarantee
Yesup to $250,000
Make 5 transactions/month on linked Westpac Choice account and min 1 deposit and higher balance than at the beginning of the month in Life savings account.
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