Bonus rate for the first 4 months from account opening
Worst bank I've ever used. I lost my phone and now I can't access my account and they have given me literally no workable options.
Our online saver compares to none, no conversion or other fees for use whilst traveling and excellent rates on savings. Our kids are now with Citibank to help save as much as possible.
Easy to deal with. Accounts are readily accessable and rates are very reasonable. General day to day operations are tops.
I have been trying to set up an online Saver account with Citi for about 6 months. Their website records an error at the end of the application process every time. I have tried about 20 times. I’ve tried in my name. My wife has tried. My mother has even tried. It doesn’t work. We have called customer support about 6 times and they are absolutely hopeless. They have no idea. I suspect that their account is not even available anymore, but they just keep advertising it.
Poor and grossly outdated and inefficient online platform. Not able to recognise the BSB for UBank. When you run into problems, such as unprocessed transactions, the Customer Interface / outsourced call centre has no ability to rectify. Gave me a Sydney number, but no one answered that.
Great for travel as it keeps prices low, not so good for accessibility.
Thinking about changing my bank account as they are not very helpful when I need assistance
Overseas fee free
Positive - Great customer service, always on the ball, no fees for minimum deposit. Negative - no actual branch
I use Citibank for travel, they have saved me a lot of money in ATM fees as they have many ATM's all over the world. When I have had to call them I was very impressed with the level of customer service.
Great security but it's so hard to set up an account and difficult to transact.
It was good, I'm happy about this/
There are no charges for the savings account. The interest rate is pretty good and it's very easy to use and access.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
No withdrawals in the month. Bonus rate for first 4 months, reverting to 0.05% rate after*
Minimum deposit of $200 and no withdrawals in the month.
Make 5 or more successful card purchases per calendar month using your Up debit card and digital wallets (ATM transactions excluded).
Increase balance by at least $300 in the month
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