Citi savings account reviews

Great for travel as it keeps prices low, not so good for accessibility.

Price   7 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   10 / 10

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Thinking about changing my bank account as they are not very helpful when I need assistance

Price   4 / 10

Features   7 / 10

Customer service   2 / 10

Convenience   3 / 10

Trust   4 / 10

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Overseas fee free

Price   9 / 10

Features   9 / 10

Customer service   4 / 10

Convenience   10 / 10

Trust   10 / 10

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Positive - Great customer service, always on the ball, no fees for minimum deposit. Negative - no actual branch

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   10 / 10

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I use Citibank for travel, they have saved me a lot of money in ATM fees as they have many ATM's all over the world. When I have had to call them I was very impressed with the level of customer service.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Great security but it's so hard to set up an account and difficult to transact.

Price   8 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   2 / 10

Trust   6 / 10

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It is a famous bank.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

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It was good, I'm happy about this/

Price   9 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   10 / 10

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It's good and no issues.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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There are no charges for the savings account. The interest rate is pretty good and it's very easy to use and access.

Price   7 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   6 / 10

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Easy access.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good

Price   6 / 10

Features   4 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

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I recommend it - it's a great bank

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Though they don't have a physical branch in Qld the internet banking and customer phone service is so quick and efficient always so I don't feel I need a branch.On the rare occasion I need to deposit a cheque I can use the Post Office and they are efficient.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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Best customer service

Price   5 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   4 / 10

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I am contacted by e-mail, and m.phone which is excellent. Staff always courteous and extremely helpful. I only wish all other banks I have used were as customer focused.

Price   7 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   0 / 10

Trust   9 / 10

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Account linked to my everyday account. Transfers easy.

Price   7 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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My bank does what all banks should do and that's customer satisfaction

Price   7 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   10 / 10

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Citibank are the WORST bank I have ever come across. I tried to create a Plus account to use whilst travelling overseas. The features look very good on paper, but there's no point if you can't use them. I have had to call them so many times and spend many hours on the phone, and they still can't send me a debit card that works. I've had cards delivered to me that are declined, and one was even eaten by the ATM. They continually ask me to fill in documents and go to the post office for ID checks. I finally gave up and went to the Commonwealth Bank to get a Travel Money card, which worked fine. You can put AUD on it and it'll do the conversion on the fly. When you're back from your trip, you can transfer the remainder to another CBA bank account. Citibank are currently holding my money and not letting me transfer it. This is ridiculous.

Price   8 / 10

Features   8 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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It was long, make it shorter for us Aussies :)

Price   5 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   4 / 10

Trust   6 / 10

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great stuff! happy.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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They are always there to help

Price   2 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   5 / 10

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It is available in most states, which makes life much easier

Price   5 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Great bank, no fees at all, love it.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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Takes ridiculously long to transfer money into another bank account. Most banks take 1-2 days where as Citibank likes to hold onto your money and make a profit by holding it longer. Inconvenient and annoying.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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